Case Advocate Supervisor

SUMMARY

Court Appointed Special Advocates (CASA) of Solano County recruits, trains, and supervises volunteer advocates who provide one-on-one advocacy for foster children. CASA is now seeking two full-time exceptional Case Advocate Supervisors to join its Program Team and provide ongoing education, support, and supervision to our volunteer advocates. The Case Advocate Supervisors are also responsible for the administrative case management of open court cases assigned to their caseload of volunteer advocates.

KEY RESPONSBILITIES

• In collaboration with the Program Manager, assign volunteer advocates to cases
• Create case plans and support first visits with assigned children
• Supervise and support volunteer advocates throughout their case, including by preparing for court hearings and trials, reviewing draft court reports, and offering trouble-shooting and emotional support
• Attend court hearings
• Locate needed services for CASA children
• Manage administrative aspects of cases, including interacting with court officials, submitting court reports, and ensuring that volunteers adhere to CASA best practices
• Serve as one of CASA’s emergency contacts outside of regular office hours
• Maintain up-to-date case records using in-house database
• Attend and co-lead quarterly trainings for new volunteer advocates
• Attend CASA events as needed and requested
• Serve as a key member of the CASA team, including by participating in regular staff meetings and completing other tasks as assigned

KNOWLEDGE, SKILLS & ABILITIES

• Excellent interpersonal skills and the ability to relate to culturally diverse backgrounds
• Ability to work independently, but also under general supervision while making decisions based on established procedures
• Self-starter with exceptional attention to detail
• Ability to maintain strict confidentiality
• Ability to adapt to a changing environment with the capability to respond to and manage crises with a professional, calm, mindful, and respectful approach
• Ability to gather data, compile information, and prepare accurate reports
• Ability to make administrative/procedural decisions and judgments
• Strong oral and written communication skills, including telephone etiquette
• Current working knowledge of Microsoft Office, and Microsoft 365
• Ability to work within the CASA database

BENEFITS

Medical, dental, vision, and life insurance, 401(k) match, paid vacation and sick days, mental wellness days, and more.

REQUIRED QUALIFICATIONS

• Bachelor’s Degree
• 2 years of related experience in Human Services or service as a CASA volunteer
• Working knowledge of the juvenile and child welfare system, or social services, is a plus
• Criminal justice fingerprint clearance
• Valid driver’s license
• Ability to work occasional evenings and weekends
• Physically able to lift and/or move supplies or equipment

Job Title: Case Advocate Supervisor

Reports To: Program Manager

Salary: $28.00 – $30.00 per hour

FLSA Status: Full-time, Non-Exempt, 40 hrs per week

Schedule: Monday through Friday 8:00 am to 5:00 pm

Location: Hybrid – 600 Union Ave, Fairfield, CA 94533 (some remote work possible)

TO APPLY

Please submit a cover letter that tells us why CASA of Solano County is the right place for you, along with your resume.

CASA of Solano County is an at-will employer. All applications will be treated with the utmost confidentiality. No calls please.

CASA of Solano County is an inclusive, welcoming, and affirming organization that values, celebrates, and actively seeks out diverse candidates. We are an equal opportunity employer and do not discriminate against any applicant or employee based on race, religious creed, color, national origin, ancestry, physical or mental disability, medical condition, genetic information, marital status (including registered domestic partnership status), sex and gender (including pregnancy, childbirth, lactation and related medical conditions), gender identity and gender expression (including transgender individuals who are transitioning, have transitioned, or are perceived to be transitioning to the gender with which they identify), age (40 or over), sexual orientation, Civil Air Patrol status, military and veteran status, or any other basis protected by applicable federal, state, or local laws. CASA of Solano County prohibits harassment of applicants or employees based on any of these protected categories.

Last updated on Jan 15, 2025