Customer Success Manager - New York

About Truleo

TRULEO is an AI-powered Police Officer Assistant designed to enhance officer morale, recruitment, and retention through positive reinforcement and automated support. By streamlining tasks like voice-generated reports, voice-searchable policies, and RMS coaching, we empower officers to focus on response, not tedious, administrative work. Our body camera analytics further promote accountability and training opportunities, helping law enforcement thrive in their roles and build stronger connections with the communities they serve. To learn more about TRULEO's mission to recognize police professionalism, visit www.truleo.co

Why

We are a force for good. We have partnered with police departments around the country and are helping them to improve trust with their community. Truleo is a well funded, early-stage startup, with world class technology and culture. We are looking for the best of the best to join our rapidly growing team. We are offering top salary, benefits, equity, the opportunity to work with a first class team on an impactful problem and a chance to make a vertical leap in your career.

Who

Truleo is looking for an experienced Customer Success Manager to oversee customer success in the Northeast Region and increase the company’s customer base, retention, and engagement.

The person in this position is responsible for building strategies to retain and grow the customer base and contribute to company profits. The ideal candidate for this opportunity thrives on managing relationships and solving problems for customers. You are a technology-savvy individual and can clearly articulate and demonstrate how Truleo can improve customer workflows.

You will be working closely with multiple cross-functional teams by providing invaluable insight into customers’ needs and challenges, helping influence and guide internal product roadmaps and projects.

While this is a remote role, we strongly prefer candidates in the New York Area.

What You’ll Do

• Develop strategies for customer growth and retention.
• Review customer feedback and prioritize feature requests.
• Drive the resolution of any escalation and continually update the customer of any escalation status
• Retain long-term relationships by providing value throughout the customer partnership
• Be able to identify any red flags or risk and communicate those to the team to create an action plan
• Develop and implement policies that address customer concerns.
• Analyze data and metrics around customer engagement and growth.
• Share team wins and updates with company leadership.

Who You Are

• 5+ years of Customer Success and Support experience
• Proven track record of successfully building and nurturing customer relationships
• Experience determining customer goals and creating action plans on how to achieve those goals
• Self-motivated, self-starter, and focused on exceeding customer expectations
• Demonstrated ability to adapt to change and excel in a fast-paced environment
• Ability to occasionally travel on-site with customers and attend conferences
• Track record of developing growth strategies and tracking progress

Truleo encourages applications from people of all races, religions, national origins, genders, sexual orientations, gender identities, gender expressions, and ages, as well as veterans and individuals with disabilities.

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Last updated on Dec 16, 2024