NOC Supervisor

In charge of supporting the team on the day-to-day tasks regarding reports, performance, development, administration and improvement of the monitoring tools.

·          Provide on-site support to the NOC engineers to ensure the different tasks are being executed according to the standards, metrics and SLAs established for the department.

·          Act as support for complex escalations for product & production issues.

o    Lead the team towards accomplishing solid & comprehensible escalations to internal & external parties, well done troubleshooting, excellent problem analysis, etc.

o    Enforce the team’s decision making for critical situations impacting the business continuity.

o    Make sure the communication between the different shifts is accurate and transparent.

·          Create and work performance reports for team members and management.

·          Responsible of keeping track of NOC technician’s performance and development plans

o    Work with engineers to identify improvement and development areas, provide feedback, set improvement timeframes and facilitate the resources needed to accomplish objectives.

o    Schedule and conduct feedback sessions (1 on 1’s) on a regular basis with members of the team.

·          Follow up on performance development on a regular basis. Identifying their weaknesses and work with them towards improvement

·          Handle NOC technician’s performance reviews and yearly objectives.

o    Constants follow up to make sure goals are reachable and accomplished.

·          Look constantly for development as well as continuous improvement for the entire team.

·          NOC monitoring tools administration

o    Guarantee the NOC team has everything they need in terms of monitoring, to make sure their job is performed the best possible.

o    Make sure all monitoring tools are always updated. Bring up and/or develop improvements if needed.

o    Main tools: Solarwinds | ICINGA | Kibana | Uptrends

·          NOC Senior tasks main responsible

o    Monthly patching administration

§   Monthly calendar creation

§   Patching cycles monthly distribution among the different NOC Seniors

§   Ensure all different patching cycles are executed in alignment with the documented standards.

o    Monthly SQL reconciliation administration

§   Ensure all reconciliation events are executed in alignment with the documented standards.

§   Ensure all in-scope weekly events are reconciled.

Lead monthly patching & SQL reconciliation procedure walkthroughs with internal & external auditors as needed

Requirements

·          Microsoft SQL (Basic queries)

·          Microsoft Server

o    Basic windows server : 2008 -2022 administration

o    Monitoring windows server

o    Troubleshooting OS level issues

§   DNS | DHCP | IIS

·          Monitoring Solutions

o    Solarwinds | Opsgenie | ICINGA | Uptrends | KIBANA /ELK

·          Fluent in English (Advanced)

o    Ability to communicate effectively over the phone or video conference

o    Formal documentation tasks in English is required

·          Other technical skills desired

o    VMWare

§   Basic understanding of VMWare and experience

o    Networking

§   Understanding of TCP/IP

o    Security

§   Familiarity with PCI and SOX

ITIL Framework

Education

·          Bachelor’s in computer science, information Technology, or a related discipline 

·          Working experience leading a team is a plus

·          Technical background is a plus

Benefits

40 hours per week

2 days off

Life insurance 100% covered

50/50 Health insurance (optional)

50/50 Half scholarships (option)

Annual salary appraisal

Internal savings and credits association

Christmas bonus above the law

Last updated on May 3, 2024