Position Description
***This job req is subject to overtime discounts (0.95x exempt; 1.35x non-exempt) and a 10% discount after six months of service***
End Client: ***/Dell - Dell certifications are required once an offer is extended and prior to candidate starting work. These are free of cost to the candidate!
Bill Rate: *** (Do not go over this rate without permission from Pinnacle)
Minimum Pay Rate: ***
Fed Ex Address:
North Houston
5200 W GREENS RD HOUSTON TX 77066
Candidate(s) are NOT paid to drive to and from work. All mileage during the day to work locations are reimbursed per the standard *** mileage.
MUST HAVE ON TOP OF EVERY RESUME:
1. How many years experience do you have with Laptop Break/fix?
2. How many years experience do you have with Desktop Break/Fix?
3. How many years experience do you have with Field experience?
4. How many years experience do you have with Hardware Experience?
5. How many years experience do you have with Software Experience?
6. Are you A+ Certified?
Job Description:
Seeking a Field Service Technician with minimum of 3 years hands on experience working on Dell laptops, Desktops and tablets.
This is a driving position. You will be responsible for responding to onsite hardware break fix requests at multiple customer locations each day.
What to expect:
Support and troubleshoot issues while onsite if the parts shipped did not resolve the issue.
Maintain timeliness to customer requests and assigned tickets. We provide cx 4 hour service windows (AM-PM service) and we make every best effort possible to make that window.
Work independently as well as within a team to resolve onsite customer requests efficiently and effectively.
Real time status updates to our ticketing system is required, resolving or escalating tickets to the appropriate party when necessary.
While you will be working independently for the most part, you do have the support of our internal service delivery team when in need of assistance.
What skills do I need to be a successful FST?
Patience, empathy, confidence, and customer service skills.
Strong IT background with a focus Hardware support of Dell products
Excellent communication (verbal and written), time management, and developmental skills.
Skilled at defusing high-stress situations and facilitating resolution to technical problems.
Ability to multi-task in a fast-paced environment.
Professional appearance and attitude when interacting with our clients in-person
What are the qualifications I need to have?
3+ years of relevant experience
Excellent troubleshooting skills with related hardware components
Manager Notes: ALL GENERAL AND TECHNICAL QUESTIONS MUST BE ON ALL RESUMES ON THE BOTTOM OR IT WILL BE REJECTED!!!
General Question
DIRECTIONS: Recruiters/Suppliers MUST ask the candidate these questions below and write down EXACTLY what they answer. Do NOT make any corrections to their answers regardless if they are right or wrong. If any questions are left blank, the resume WILL be rejected!
Candidate Information:
Name:
Address: (MUST HAVE FULL ADDRESS WITH ZIP CODE OR WILL BE REJECTED)
Phone Number:
Email Address:
1. Extensive driving is a requirement of this position. Are you willing and able to drive 2 to 3 hours to deliver services to one of your customers?
2. Have you ever worked for ***? If yes, please provide the dates and reason for leaving.
3. Are you currently looking for other opportunities in the job market?
4. If your car breaks down, what is your back up plan for getting to work or traveling to a customer to provide services?
5. Occasionally you may be ask to work beyond the end of your planned shift (for example, to work past 5:30pm). Are you willing to work late on short notice? (Overtime compensation will be provided as required by local, state, and federal law.)
6. Do you have a reliable computer, a high speed internet connection, and a printer at home that you can use for work?
7. The dress code for this position is business casual, which means wearing dress pants such as slacks or khakis, a collared shirt ( tucked in), and dress shoes. No casual or athletic attire is permitted, which includes jeans, hats, caps, t-shirts, tennis shoes, construction-type boots, un-tucked shirts, hoodies, and thermal sweat shirts. Are you willing and able to comply with this dress code?
8. As of today, are you available to stay in this position for at least 6 months? Do you anticipate any reason you wouldnt be able to complete 6 months of service?
9. Dell computer certification is a requirement for this position. Are you currently certified? If not, are you able to become certified before work begins? Evidence of certification must be submitted before your onboarding process is complete (roughly 5 business days from the date of offer). Please note that because certification is a requirement for the position, no reimbursement is provided for certifications or certification classes.
10. If you already have Dell certifications, please provide your Dell Login.
11. Do you have gaps in your resume between jobs? If so, explain why.
12. Why did your last position end? What about the position prior to that one?
UTS Technical Questions for NBD Candidates
1. User Maria calls you to complain that her system is totally dead today. It was working fine when she left the last evening. What should you check first?
2. Your clients computer refuses to connect to the network. You observe the NIC light is not ON and then use a different cable. What should you do next?
3. Sally is having a problem with the network. She cannot log on from her computer although the computer is fine. You log on from her workstation using her username and password. Everything works fine. What is most likely the problem?
4. You have just configured two new SCSI drives on a system board meant for ATA drives. The drives being recognized after boot up are ATA drives. What is the problem?
5. You have just purchased a computer running Win 2000 with the following configuration. Every time the system is powered ON it keeps rebooting automatically. What could the problem be? ATX Main board Two Pentium 4 1 GHz, 200W Power Supply
6. Your HDD does not respond upon powering ON your computer. What is the most likely problem?:
7. You boot your PC and dont hear the usual single beep. What should you check first?
8. You switch on your PC and get no display. You are sure the monitor is ok. How would you troubleshoot this problem?
9. What is the most likely consequence of a sudden power outage?
10. A parity error usually indicates a problem with which of the following? •
Last updated on Feb 18, 2020