OMS/OMNI-Channel Business Analysts

• Working as part of a project team reporting to a Project Manager to define and document the functional requirements, understand the project scope and core objectives for Order Management Systems (OMS) projects
• Lead requirements elaboration workshops with client stakeholders to define high level business requirements
• Proactively support the management of the Client either directly or indirectly through the Project Manager
• Gather and organize requirements into functional areas and help the client to prioritize the requirements
• Lead functional design workshops with client stakeholders and technical architect to elicit detailed, low level functional requirements
• Critically evaluate information gathered from multiple sources, reconcile conflicts, break down high-level information into their constituent details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true business needs.
• Collaborate with technical architect, lead developer and subject matter experts to establish the functional vision and analyze trade-offs between business requirements and technical constraints.
• Proactively communicate and collaborate with both internal project team members and external client stakeholders to analyze information needs and functional requirements and deliver the following artefacts as needed:

• Functional design specification
• Wireframes (screen blueprint that represents the skeletal framework of a user interface)
• Workflow / business process flow diagrams
• Data Model/s

• In conjunction with the technical architect, plan and present the construction phase kick-off meeting introducing the development team and other internal stakeholders to the project ensuring the team understand the project scope, core objectives and key functional requirements.
• Review the test plan and test scripts to ensure quality and coverage of the testing
• Provide training material and run training sessions for business users when necessary.

• The ideal candidate will have delivery experience in both agile and waterfall environments
• Proactive problem-solving skills and proactive approach to preventing re-occurring issues with innovative solutions
• Experience functionally defining and implementing OMS solutions within a complex landscape that incudes Retail/ERP Platforms, E-commerce websites, WMS and other sales channels.
• Experience working with partners from strategic OMS vendors to collaboratively deliver solutions using industry best practice and accelerators where available / applicable
• Experience in the retail sector of a full order lifecycles and customer journeys including customer services, omnichannel fulfilment and distribution.
• Client interaction experience, including experience of running workshops with clients.
• Comfortable in challenging customer requirements in order to truly understand the underlying needs of the business and arrive at the best possible solution for the client.
• Ability to communicate conceptual ideas and translate into understood functional requirements that can be understood by both the client and development teams.

Last updated on Sep 22, 2022