Reporting Specialist

Position Overview

We are looking for a Reporting Specialist to be a part of our Business Intelligence team! You will be our first line support for internal customers responding to requests for data, reports and analysis, reporting feature requests, and help using our self-service reporting. Your goal will be to provide outstanding customer service through accurate and timely resolution to requests, developing processes to efficiently answer common requests, and requesting additional information needed for larger requests.

Employment Level : Entry Level

Employment Type: Full-Time

Location: Philippines

Working Hours: 9pm to 6am PHT (APR-OCT) or 10pm to 7am PHT (NOV-MAR)

 

What you'll do

• Provide Tier 1 support to TA employees for data, reporting, analysis, and dashboard requests
• Maintain a positive, empathetic, and professional attitude toward all users at all times
• Maintain knowledge base to resolve common issues and requests
• Manage the ticket service queue by providing expedient and effective resolution of issues meeting our defined SLAs
• Maintain knowledge of our data and self-service dashboards in order to answer requests
• Troubleshoot common issues with a dashboard, system, or data
• Collaborate with colleagues and other departments to drive organizational goals

 

Who you are

• Experience in a customer support role
• Available and willing to work during US Central Time business hours
• Proficient in Google applications, specifically Google Sheets and Google Docs
• Experience writing and executing SQL queries
• A calm demeanor and strong desire to please customers
• Outstanding written and verbal communication
• Must be detail-oriented, organized, and have the ability to multitask
• Familiarity with data visualization tools, Tableau experience preferred 
• Familiarity with website traffic reporting tools, Google Analytics preferred
• Must have a working laptop/pc and internet and back-up connection
• Agile professional who excels in a fast-paced environment and thrives on continuously pivoting strategies to drive business needs forward

 

**The duties and responsibilities listed above describe the post as it is in general terms and are not definitive.  The job holder is expected to accept any reasonable alterations that may from time to time be necessary. **

 

What we offer you

Our benefits and programs are designed to make your life better for you and your family...

• Enrollment in Philippine statutory benefits
• Healthcare reimbursement
• Company holidays to include all regular holidays declared by the Philippine government
• 14 days annual paid time off
• APAC First Friday speaker series where you can earn a bonus for presenting
• Ongoing career development opportunities, mentorship program, and more

#LI-Remote

 

Work authorization

Employer work visa sponsorship and support are not provided for this role. Applicants must be currently authorized to work in the Philippines at hire and must maintain authorization to work in the Philippines throughout their employment with our company.

 

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Last updated on Jul 31, 2024