Operations Officer

The Operations Officer plays a critical role in ensuring the smooth and efficient operations of Rentokil Boecker. They are responsible for scheduling appointments, coordinating dispatching of teams, and monitoring the execution of pest management services according to company standards. The Operations Officer also focuses on delivering exceptional customer experiences and building strong client relationships.

The key responsibilities of the Operations Officer include:

• Implementing the standards outlined in the Rentokil Boecker Operations Manual
• Scheduling appointments based on client availability
• Managing and optimizing the appointment schedule to minimize pending appointments
• Ensuring proper availability and usage of chemicals and equipment
• Confirming teams are equipped with necessary tools and personal protective equipment (PPE)
• Maintaining and managing vehicles and equipment maintenance
• Conducting field spot checks to ensure compliance and maintain Rentokil Initial's brand image
• Visiting clients to gather feedback, address concerns, and maintain client satisfaction
• Providing guidance and support to technicians on pest control, pest proofing, and client communication
• Collaborating with Sales Consultants and supervisors to conduct surveys and determine appropriate pest treatments
• Reporting and documenting key data and submitting reports to the management

The Operations Officer must have strong organizational skills, attention to detail, and the ability to lead and manage a team effectively. They should possess excellent communication and problem-solving skills to deliver exceptional service to clients. Proficiency in Microsoft Office and CRM tools is required for efficient operations management.

Requirements

• Bachelor's Degree in Business Administration, Agribusiness, Environmental Science, or equivalent
• Minimum of 4 years of experience in Operations, Logistics, or a relevant field
• Strong leadership and team management abilities
• Customer service skills and a client-oriented mindset
• Proficiency in Microsoft Office and CRM tools
• Excellent communication and problem-solving skills
• Proactive, resilient, and attention to detail

Last updated on Aug 7, 2024