Product Specialist

Are you passionate about transforming library services with innovative technology? SirsiDynix invites you to join our dynamic team as a Product Specialist for the APAC region. Based in Australia, you'll be a vital resource for our sales team and potential customers, empowering them with the latest in library solutions. This is an exciting Remote/Work From Home/Hybrid opportunity with occasional travel, ideal for an autonomous professional eager to make a meaningful impact, or someone in the library industry seeking a fresh challenge.

 

Essential Functions:

• Demonstrations: Deliver engaging onsite and remote demonstrations of SirsiDynix’s library products, catering to the specific needs of both prospective and current customers.
• Demo Management: Maintain and enhance APAC demo environments for Symphony, Enterprise, BLUEcloud, Mobile apps etc. Ensure readiness, and incorporate new features and upgrades.
• Software Mastery: Continuously learn enhancements to company software, including third-party partner products, that enhance/integrate with traditional SirsiDynix ILS and BLUEcloud products.
• Product Knowledge and Updates: Proactively follow updates to all software products, and engage with Product Managers. Attend DevOps meetings to stay informed about product roadmaps, release dates, and related developments. Ensure this knowledge is effectively integrated into presentations and client interactions.
• Industry Awareness and Competitor Analysis:  Stay updated with industry standards, emerging technologies, and competitor products. Maintain awareness of competitors in the market, including their offerings and new feature developments, to ensure our solutions and presentations remain competitive and innovative.
• Managing Requests for Proposals (RFPs): Work closely with the Sales and Proposals teams to thoroughly review and complete responses to Requests for Proposals.  Respond to detailed specification requirements in RFPs and prepare for follow-up demonstrations and presentations.
• Product Expert:  Serve as the primary product expert and go-to resource for the Sales Team, providing thorough guidance and responses to their product-related inquiries. Develop and deliver training sessions to inform and empower sales staff, enabling them to effectively assist customers with confidence. Create concise demo scripts to facilitate quick and impactful on-the-fly presentations by the sales team.

 

• Event Coordination and Representation:  
  • Attend and represent the company at key industry shows, conferences, roadshows, and events, ensuring a professional and knowledgeable presence that upholds the company's brand and values.
  • Prepare and execute on the fly demonstrations of our software products, highlighting unique features and benefits tailored to the audience's needs.
  • Engage with attendees to build meaningful connections with potential clients and industry peers, actively listening to their needs and providing insights into how our solutions can address their challenges.
  • Gather market insights: Proactively gather feedback from attendees to understand market trends and customer pain points, and relay this information to the sales and product development teams for strategic planning.
  • Follow-up: Post-event, diligently follow up with the sales team, any leads and inquiries, for them to foster relationships and turn potential opportunities into tangible sales.

 

Additional Responsibilities:

• Marketing Collaboration: Assist in organising marketing events like the COSA Conference, Roadshows, and industry conferences, and collaborate with the marketing team to plan and manage annual budgets.
• Cross-Functional Support: Perform additional tasks to support the Sales Team and Library Relations Managers as needed.
• Working Hours: Flexibility in working hours is crucial, as the role may occasionally require engagement outside the typical 9-5 schedule to effectively facilitate meetings and collaborations with colleagues and clients across varying time zones. In return, the role offers somewhat flexible working hours that can be adjusted to accommodate your work-life balance, family commitments, and personal preferences, as long as the job responsibilities are fulfilled and customer satisfaction is maintained.

 

Core Competencies:

• Presentation Skills: Confident and engaging in delivering presentations and demos, with the ability to captivate and maintain audience interest. Advanced PowerPoint capabilities.
• Communication: Exceptional verbal and written communication skills to effectively collaborate with team members and clients.
• Teamwork & Consultation: Work collaboratively to identify customer needs, align efforts with team objectives, and deliver solutions to exceed expectations.
• Problem-Solving: Demonstrate superior critical thinking to troubleshoot and resolve complex issues independently, while maintaining high-quality outcomes.
• Decision Making & Confidentiality:  Responsible for collaborative decision-making with the Sales Team to strategically present our products. Maintain confidentiality concerning proprietary software.
• Time Management: Balance multiple projects effectively, prioritise essential tasks, and rapidly navigate challenges to meet deadlines.

 

Knowledge & Skills:

• Proficiency with SirsiDynix Symphony ILS, Enterprise, BLUEcloud suite, Analytics, Mobile apps, and associated products, related third party products and technologies, and ability to learn new software and features.
• Expert proficiency in Microsoft 365, Office Suite, OneDrive, and Teams, with exceptional PowerPoint skills
• Ability to deliver engaging presentations and communicate effectively with a variety of audiences, from executive leaders and managers to large groups.
• Ability to work independently and a commitment to aligning presentations with sales goals.
• Willingness and ability to travel across Australia on occasion as required.

 

Education & Experience:

• Preferred: MLS or related advanced degree, or Library qualification.
• Experience: 2+ years working with SirsiDynix ILS in a live environment or an active admin/support role.

 

What We Offer:

• Remote-Friendly Environment: Enjoy the flexibility of working from home, while still benefiting from periodic in-person gatherings that foster team spirit and collaboration. (For Melbourne based applicants, the option to work in the CBD office or hybrid, is available, if preferred.)

 

• Continuous Learning: Develop and grow with us through continuous learning and the chance to work with industry-leading technologies.

 

• Supportive Team Culture: Be part of a supportive APAC team renowned for its collaboration, creativity, and commitment to excellence.

 

• Work/Life Balance: The role offers somewhat flexible working hours that can be adjusted to accommodate your work-life balance, family commitments, and personal preferences, as long as all the above job responsibilities are fulfilled, and customer satisfaction is maintained.

 

• The successful applicant will be equipped with the necessary hardware for the role, including a laptop, mobile phone, monitors, and headset.

 

Salary

• $64,000 - $74,000 AUD depending on experience and skills.

 

We appreciate your interest in joining our dynamic team. All applications will be thoroughly reviewed, and candidates who advance to the next stage will be contacted to schedule interviews. We are eager to learn more about your unique skills and experiences. Thank you for considering this opportunity, and we look forward to hearing from you soon.

 

(Applicants must be eligible to work in Australia).

 

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Last updated on Oct 11, 2024