Lucidworks is leading digital transformation for some of the world's biggest retailers, financial services firms, manufacturers, and B2B commerce organizations. We believe that the core to a great digital experience starts with search and browse. Our Deep Learning technology captures user behavior and utilizes machine learning to connect people with the products, content, and information they need. Brands including Crate & Barrel, Lenovo, Red Hat, and Cisco Systems rely on Lucidworks' suite of products to power commerce, customer service, and workplace applications that delight customers and empower employees. Lucidworks believes in the power of diversity and inclusion to help us do our best work. We are an Equal Opportunity employer and welcome talent across a full range of backgrounds, orientation, origin, and identity in an inclusive and non-discriminatory way.
About the Role
We are searching for creative, passionate, Technical Account Management (TAM) professionals that are motivated by solving complex problems with cutting-edge solutions. The ideal candidate is a positive self-starter with extensive client-facing experience and a wide range of technical expertise.
A TAM is a highly motivated and adaptable individual who champions clients and advocates for them within Lucidworks. They are collaborative and enjoy working across teams to continuously provide customers with robust solutions to their most critical business challenges. Their technical acumen and client-facing skills enable them to effectively represent Lucidworks within a customer’s environment.
As a Technical Account Manager (STAM) you will be a key member of the Client Excellence team, responsible for guiding our largest and most strategic clients. You will serve as the primary technical contact for assigned clients. You will engage deeply with our clients to understand their business objectives and pain points and help drive business value leveraging Lucidworks products.
Our team is a high-performing group of technical professionals that are results-driven and client-focused. We work cross-functionally within our organization to champion our clients and ensure their technical success.
Lucidworks believes in the power of diversity and inclusion to help us do our best work. We are an Equal Opportunity employer and welcome talent across a full range of backgrounds, orientation, origin, and identity in an inclusive and non-discriminatory way. Applicants receive consideration based on the relevant talents, skills, and experiences they offer to our company.
Thank you for your interest and we look forward to learning more about you.
Note to third party recruiters:
We appreciate your interest in our job opportunities. However, we kindly request that third-party recruiters and staffing agencies refrain from contacting us regarding these positions. We prefer to work directly with candidates and do not accept unsolicited resumes or candidate referrals from third-party recruiters or agencies. Unsolicited resumes and referrals will become the property of Lucidworks, and no fee will be paid should we hire a candidate whose resume was sent unsolicited.