For our international customer's outlet in Baar, Switzerland, we are looking to hire experienced IT Support Team Player.
This is a 6 months contract with possible extension to 12months.
Job Description:
- Extensive experience in providing IT Infrastructure field support which includes troubleshooting hardware, software, operating system issues and problems and fixing the issues without impacting / violating the hardware warranty or customer security compliance requirements.
- Valued Customer centric approach
- Hands on experience in installing, troubleshooting and fixing desktops, printers, laptop and other computer peripherals hardware problems.
- Experience or ability to follow installation instructions in installation and troubleshooting desktop applications.
- High knowledge of enterprise LAN and WAN setups and concepts. Ability to perform smart hand activity under instruction based activities at sites.
- Highly skilled in desk side support and PC break/fix including basic administration of Windows O/S support may need to be provided by certain FTEs.
- Experience with Anti-spyware and Anti-virus software.
- Knowledge of TCP/IP networking, DNS, DHCP, VPN, and RDP.
- Smart hand support for peripheral and networking hardware, including, but not limited to: monitors, keyboards, mice, printers, fax machines, scanners, routers, wireless routers, switches, firewalls, racks, cabinets, multi-port data termination panels all under ‘Smart Hands’ capability supported by Company.
- Ability to troubleshoot issues with systems and networks using good deductive reasoning skills under ‘Smart Hands’ capability supported by Company.
- Very good written and oral communications skills with clients and management. Good people handling skills.
- Ability to work with deadlines and complete tasks on-time.
- Well-versed in ITIL process of Incident, Change, Problem, Service Request and related activities like spare and buffer stock management
- Well versed in IT Asset management – ITAM process
- Handle daily desktop support incidents tickets.
- Troubleshoot and identify hardware related issues and coordinate with vendors if required.
- Troubleshoot any software related issues and should work with cross functional team required.
- Hands on experience in imaging the laptops (Windows 7 and Windows 10)
- Hands and Feet support to ensure the site is up and running.
- Tech should be able to manage the daily operations at the site and also able to expertly handle escalations.
- Ensure CSAT & SLA is met as per contract.
Languages:
- Fluent in German and English (spoken and written).
We are looking forward to your application. For further details please contact us at +41 (0) 22 736 12 15
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Last updated on Oct 18, 2024