Sales Order Coordinator

About Us:

Solutions 2 GO is a premier global distributor of video game products. With operations reaching 19 countries in North, Central and South America, and partnerships that further extend to Europe, Africa, Australia and Asia, Solutions 2 GO represents all publishers in the Canadian market, offers coast-to-coast distribution in the USA and is the exclusive distribution partner for Sony PlayStation in Latin America. Our leadership, processes and partnerships have earned us a reputation as the premier provider of flexible, dynamic distribution solutions for publishers, manufacturers, and retailers around the world.

Scope:

This role is responsible for all aspects of order management and order processing for National retail accounts as well as responding to and executing day-to-day customer-related requirements.

Duties & Responsibilities:

• Validate customer orders by verifying price, UPC and quantity. Check for low or high margin items and report suspected items to Sales Rep / Purchasing prior to dropping order.
• Upload manual orders to Great Plains through internal web-based programs.
• Review and process EDI orders into GP.
• Communicate order related details to Operations through the shipping log or via email.
• Manage product flow to ensure maximum order fulfillment and minimal inventory risk.
• Maintain customer specific price lists and Item file on a regular basis.
• Communicate price changes and credit note information to customers where required.
• Manage phone / email inquiries from customers and the sales reps (internal/external) within a 24-hour timeframe.
• Communicate New Release updates to Customers in a timely manner.
• Maintain customer account information (i.e. store addresses and new store locations).
• Communicate all product requirements on internal Buyer logs.
• Communicate special order requirements to Operations and Traffic Department i.e. delivery deadline, flyer order delivery dates.
• Research and provide proof of delivery (POD) information when required.
• Investigate and process customer claims, returns and post audits within 1 week of claim date and follow through with accounting until it’s resolved.
• Ad hoc reports for customers/sales reps/senior management.
• Maintain a solid understanding of unique S2G business units i.e. Master distribution vs traditional, in how it relates to customers and sales representatives.
• Provide backup support when required in other SOC’s absence.

Skills & Qualifications:

• 2+ years of experience in a customer service focused role.
• Able to multitask, prioritize and organize tasks to meet deadlines.
• Excellent written, verbal communication and interpersonal skills.
• Strong attention to detail.
• Ability to work well independently and as a member of a team.
• Ability to adjust to change in a fast-paced environment.
• Intermediate computer skills required on PC based software – Excel, Word, and Outlook.
• Experience working with Great Plains software is an asset.
• Represent the Company with a high level of integrity and professionalism at all times even while under pressure.

The successful candidate will receive a conditional offer which will be contingent upon a successful background clearance obtained through our contracted third-party vendor. The standard clearance requirements depend on the position and may include some or all of the following: criminal or credit clearance, employment verification, education verification, and driver’s abstract review. If you have any questions along the way, please do not hesitate to ask.

Solutions 2 GO Inc. is committed to creating a diverse and inclusive workforce. For individuals requiring accommodations or support throughout the recruitment process please contact the HR team. #LI-LG1

Last updated on Feb 7, 2025