Dutch Customer Service Representative

Have you always wondered about what it would be like to start living and working abroad? We can make this dream a reality! With this job position, you will be living in Barcelona while working in a big communications company. You can fully experience Barcelona, explore the city's most famous street La Rambla, be amazed by the beautiful Sagrada Familia, visit the Picasso Museum, make new friends and learn more about Spanish culture. Not only can you experience Barcelona but you can also go on a mini adventure by exploring other cities and old towns in Spain. Want to finally make this dream come true? Then we have the perfect position for you!

Position

Customer Service Representative

Requirements

• Dutch - C2 language level
• Ability to speak and write English fluently
• Minimum of 2 years of customer service experience, preferably in a similar industry
• Excellent customer focus and the ability to work to tight deadlines
• IT literate - Previous Salesforce.com knowledge an advantage
• Excellent time management & telephone etiquette
• Highly professional written and verbal communication skills
• Proactive – can work with minimal supervision

Responsibilities

• Provide frontline service to customers and route their calls to the appropriate department
• Provide a friendly and efficient service in answering customer queries
• Ensure agreed KPIs are met
• Perform duties in a compliant manner in accordance with policies and procedures
• Develop and maintain a working knowledge of our products

Benefits

• Full-time position, from Monday to Friday, from 9.00 to 18.00
• Top salaries
• Referral Program: Bring a Friend and get a Referral fee (up to 2.000€ depending on the language/project).
• Relocation support
• A permanent presence of coaches who will facilitate your personal and professional development.
• Employment with the world's largest provider of contact centre services.
• Excellent work environment, great colleagues, social arrangements and personal development.
• International business casual environment.
• Permanent Contract.
• Competitive Benefits package!

Location

Barcelona, Spain (Hybrid model)

Última actualización el 26 abr 2024