Technical Support with Portuguese and French

Are you excited about the possibility of joining a leading company in the world of independent technology? If you have excellent communication skills and are ready to make a difference in an exciting work environment, then this opportunity is for you!

Our client is a leading independent technology and services provider that helps transform the way organizations manage their technology infrastructure. They are looking for Portuguese and French talent to join their team at their headquarters in Barcelona.

Tasks

• Managing and assisting customer calls via phone, email, and chat
• Have a daily follow-up with the users
• Providing the best IT service to our clients to facilitate their work
• Recording calls using their ticketing system
• Contacting other departments to offer effective solutions to the clients
• Developing customer satisfaction goals
• Coordinating and communicating with your team and other departments

Requirements

• Native level of Portuguese
• Full professional level of French
• Full professional level of English
• 1 year of experience in Customer Care, or similar roles
• Based in Barcelona or close to
• Strong motivation and skills in the IT field
• You are honest and committed to your work
• Creative in your solutions, and resilient to difficulties
• Proactive, empathetic, and well-organized in handling workloads
• Great communication, positive attitude, and interpersonal skills

Benefits

• Hybrid working model

• Health insurance and ticket restaurant

• Bonuses

• Rotation shifts

• Free online language classes (GER, FRE, SPA & ENG)

• Multicultural environment with real growth opportunities

• Step 1: Interview with our Recruiter to get to know you better

• Step 2: Interview with the HR

• Step 3: Interview with the Hiring Manager

Última actualización el 26 abr 2024