Exciting opportunity for customer oriented talents with technical bacground! Kick off your career with us. Work from your favorite place and socialize with colleagues from all over the world (Our employees are based in more than 20 different countries!)
Tasks
This role contains:
- Expertise: Become proficient in utilizing Odoo's applications
- Problem-solving: Prioritize and implement innovative solutions for resolving customer inquiries
- Communication: Effectively communicate ideas and solutions to customers
- Customer satisfaction: Ensure prompt and accurate resolution of customer issues to enhance their satisfaction levels
- Collaboration: Engage with teams to escalate critical issues and provide valuable feedback
- Product testing: Actively participate in testing new and updated products, offering insights for improvement
- Support channels: Address Tier 1 and 2 issues
- Customer feedback: Collect and convey user feedback to the product team to contribute to feature development
Requirements
Must-Have Qualifications:
- Customer orientation
- Ability to communicate technical concepts clearly and effectively, both written and orally
- Ability to learn quickly
- Thrive in a critical learning and social setting, embracing new challenges and opportunities
- Native or fluent German
- Proficiency in English - we are multinational!
Nice-to-Have:
- Business experience at an ERP
- Experience/knowledge with working with customers
- Communication and problem solving skills
- This role is suitable for fresh graduates
Benefits
- Udemy for Business online learning account with unlimited access to over 6,000 top courses from over 1,500 hands-on experts
- 5 days of paid training account per year
- Quarterly cash bonus based on transparent team goals
- No traditional top-down management, SCRUM across the enterprise
- Continuous improvement in your team through Kaizen
- Open Data Policy Across the Enterprise
- Virtual office with Google Workspace, Slack and Jira
Join us to deliver best-in-class CX technology services to our customers.
Teamwork makes the Dreamwork!
We provide Marketing & Technology to get Digital Experiences done with fun.
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Zuletzt aktualisiert am 19.04.2024