Junior Strategic Operations Manager (m/f/d)

As a Junior Strategic Operations Manager, you will play a crucial role in managing day-to-day operations, focusing on customer support efficiency and cross-departmental collaboration. You will be instrumental in analysing data trends, supporting new projects, and assisting team leads in operational tasks.

Responsibilities will include:

• Adaptable Support: Provide flexible assistance across departments, adapting to various operational needs

• Tool Proficiency: Efficiently manage a range of tools to streamline processes and enhance efficiency

• Project Contribution: Support diverse projects, from research to cost analysis, aiding in their successful execution

• Customer-Centric: Ensure high-quality customer support by resolving daily operational queries and analysing data trends

• Collaboration and Improvement: Collaborate with other departments, offer innovative ideas, and document processes to drive continuous improvement aligned with our strategic goals

• Growth & development: as you advance you will have the freedom to select topics that interest you and gain ownership of different tools and/or topics

What You Need to be Successful:

• Experience: 1+ years of experience within a customer centric position in a dynamic start up environment or the insurance industry
• Technical Expertise: Proficient understanding of tools and software used in an operational environment, especially Zendesk
• Project Management: project management abilities, capable of handling multiple projects at once
• Analytical Mindset: Strong analytical and problem-solving skills with the ability to assess and enhance operational processes
• Communication: Excellent communication and interpersonal skills to effectively collaborate with cross-functional teams and address customer concerns
• Language Skills: Fluent in German (min. C1) and English (min. B2)

Why dentolo?

• One of Europe’s fastest growing Insurtechs, backed long-term by one of the largest insurance powerhouses worldwide.

• High level of collaboration and autonomy, working in a group of international colleagues in a small to medium sized startup with a getting-things-done attitude.

• Annual learning budget for your personal development.

• Flexible work arrangements according to your needs.

• Vacation entitlement starting with 28 days in your first year, accumulating 1 day with every 2 years of affiliation to the max. 30 days.

• Free dental or pet insurance - to experience our products yourself.

• Independent booking of monthly coaching sessions with nilo.health, our mental health tool.

• Transportation benefit - you can choose between a free Swapfiets bike or a BVG eco-ticket (with a dentolo allowance).

• Work up to 60 days from outside of Germany!

Sounds like the perfect job for you?
We look forward to receiving your application and getting to know you!

dentolo is an equal opportunity and diversity employer. We strive to create a friendly, safe, and welcoming environment for all our team members, regardless of ethnicity, gender, gender identity and expression, sexual orientation, limitations and talents of any kind, physical appearance, social background, marital status, age, or religion (or lack thereof).

When you apply, we focus solely on your experience and motivation. You decide what additional information you want to disclose (photo, marital status, religion, gender, nationality, etc.). We value and treat all applications equally.

About dentolo

We don’t just offer insurance. We create solutions tailored to needs.

Founded in 2015, dentolo builds and operates holistic insurance solutions, radically centered around you. We believe in offering a solution for everyone’s individual needs, so that they and their loved ones can be more carefree. Our solutions are built through conversations with our customers, teams and market specialists. We call this our expert insurance approach.

Today, every fourth new online customer in Germany chooses us as their partner for dental and pet health insurance. Our first two brands, dentolo and petolo, are rated 4.5+ of 5 on Google - unlike any other provider. We are customer-obsessed experts that love working together as a team. Our culture is built on collaboration, fast execution and bold actions, always caring about the customer first.

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Zuletzt aktualisiert am 19.04.2024