Customer Success Manager (m/f/d) - Mandarin Speaking

ARE YOU A COMMITTED PERSON LOOKING FOR A NEW CHALLENGE? DO YOU HAVE AN INTRINSIC MOTIVATION IN THE FIELD OF RENEWABLE ENERGIES, ENERGY EFFICIENCY AND ELECTROMOBILITY AND YOUR SWEET-SPOT languages include Mandarin & English? WELCOME TO THE TEAM! TOGETHER WE WILL DRIVE THE ENERGY TRANSITION FORWARD. FOR A BETTER FUTURE - FOR US AND THE NEXT GENERATIONS

We are seeking a dedicated and skilled Customer Success Manager (m/f/d) to enhance our rapidly expanding team in the realms of renewable energies, Cleantech, and Sustainable Management at the earliest opportunity

Aufgaben

Your Challenge

• Manage overall relationships with assigned customers, overseeing onboarding, implementation, training, adoption, retention, and ensuring high customer satisfaction
• Develop a trusted, strategic advisor relationship to enhance the value of our products and services
• Collaborate with the creative team to maintain and develop customer strategies, best practices, and content
• Maintain and manage existing customer care metrics and data
• Evaluate the effectiveness of the customer journey, assisting customers in overcoming challenges and achieving goals
• Coordinate interactions and workflows among internal and external staff, ensuring timely project deliverables
• Plan strategies for upcoming client meetings in collaboration with team members
• Prepare documents and materials for clients, illustrating campaign performance and analysing trends for improvement
• Collaborate with sales and marketing teams to secure client references and create case studies

Qualifikation

Your Profile

• Completed Bachelor's and/or Master’s degree
• 3-5 years of professional experience in communications management, marketing, sales, account management, or customer service
• Excellent communication skills and knowledge of end-to-end project management
• Team player with a learning mindset
• Analytical and problem-solving skills
• Willingness to work in a cross-functional environment with tight deadlines
• Fluent in Mandarin and English, both written and spoken

You will stand out if

• you have experience in B2B event planning
• you have experience in PM tools, such as Asana and Jira
• you are fluent in German

Benefits

What we offer

It is important to us to create a working environment in which our employees feel comfortable and can develop both professionally and personally. In addition to exciting working areas and individual development and training opportunities, you can expect numerous other benefits, such as

• an exciting and broad field of activities
• flexible working hours with a hybrid working model
• flat hierarchy encouraging feedback with short communication channels
• a broad international client base ranging from global technology companies and public sector clients to local SMEs and start-ups
• a positive working atmosphere with motivated, team-oriented colleagues
• an open culture to bring in own ideas and initiative
• good accessibility by public transport.

If you are a strong communicator who is ready to take on new challenges and if you want to proactively shape the future of the energy industry, we would like to get to know you.

Have we sparked your interest? Then we look forward to receiving your complete application, including your salary expectations. Tell us who you are and when you can start.

We look forward to receiving your application, which you can send to us by e-mail.

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Zuletzt aktualisiert am 19.04.2024