Team
Our Customer Communications Team is all about making things easy and smooth for our customers. The team handles the automated messages that you get from us, whether it's through email, push notifications, or other channels. Our goal is to create an effortless and seamless experience for everyone using our platform, by providing the necessary information at the right time.
Your Responsibilities
- Guided by an experienced Product Manager, you will become the owner and go-to expert for your product, taking care of it from a 360 degrees perspective, from ideation to delivery, tracking performance and company-level business impact.
- You deeply understand all aspects of our Customer Journey and the communications that accompany it and identify opportunities for impact. You will lead their iterative refinement, express clearly their value and success criteria, calling out risks, dependencies and assumptions to qualify.
- You closely work with your stakeholders from our B2C teams, Customer Support and Marketing to improve and refine our customer communication.
- You will define transparent quarterly objectives and plans with your Engineering Lead which have clear value and connection to strategy, ambition and realism, and seek buy-in from your team and stakeholders.
- You will collaborate with your engineering, design and cross functional colleagues to build a frictionless experience for our customers.
Your Profile
- You are presently enrolled in the final year of your Bachelor's studies or are actively pursuing a Master's degree.
- You are interested in Product Management, the creation of digital products, and technology trends. You have already dealt with product management during your studies or have acquired solid basic knowledge through books, blogs, podcasts, or the like.
- You are interested in financial topics.
- You have strong analytical skills with the ability to analyze data and identify trends. You can also identify opportunities and create proposals for improving key metrics based on empirical data analysis. (e.g. the user experience of digital products).
- You have a pragmatic approach to dealing with a diverse range of problems.
- You have excellent communication skills, both written and verbal, to collaborate with cross-functional teams, articulate ideas, and contribute to the product development process.
- You can adapt to a dynamic work environment, have an eagerness to learn new tools and methodologies, and have a mindset focused on continuous improvement and growth in the field of digital product management.
- You are a strong communicator with fluent English skills; second language knowledge (German) is a plus.
Join our mission, join our team - and grow with us!
At Raisin, we care about each other and it is one of our top priorities to foster an open and caring environment in which everyone feels welcome and comfortable. Our culture is strongly driven by our ambitious team, which, connects more than 40 different nationalities.
You'll find us in our modern and open office in the trendy Kreuzberg district with a view of the Spree River, ideally connected to public transportation and surrounded by a variety of restaurants and shopping opportunities.
As part of our team, you will benefit from:
- Personal training budget of €350 and one full training day per year.
- Virtual German language classes.
- Hungry all the time? Snacks, daily fresh fruit as well as drinks provided at the office.
- Flexible working hours, home office, and 20 vacation days per year.
- Enjoy more than 50+ different sports with Urban Sports Club: We subsidize your membership with more than €20 per month.
- Enjoy yearly company retreats to exciting European cities and other (virtual) team events, such as Lunch & Learn, Tech Lunch, Female Empowerment Forum, CEO Talks as well as our yearly Summer- and Christmas Party.
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Zuletzt aktualisiert am 19.04.2024