ERP Support Consultant

Webrecruit · 14 days ago
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ERP Support ConsultantThe CompanyOur client specialises in implementing innovative and functionally rich software solutions into businesses in the charity and non-profit sector. As a business, they passionately care about their customers and the communities they serve, and customer service is at the heart of everything they do. Our client works in close partnership with their customers to transform their business and improve their operations.Our client is an organisation who have fully embraced home / hybrid working with the majority of their employees working remotely to provide improved employee wellbeing and work/life balance. They have office bases in Manchester, Dublin and London and whilst the offices are available to those that wish to work from there, they support a fully remote workforce, and have focused to put wellbeing at the forefront of the business.In order to support their remote workforce, collaboration and communication are key, creating a culture where every employee feels included and valued. All our clients employees are given time for learning and development as they strive to not only challenge their staff in the work that they do, but they also want their people to continue to grow, and to have a fun time doing it too. Our client provides an excellent benefit package to support their employees with everyday healthcare costs as well as providing tailored mental health service, gym and retail discounts.The PerksAlong with a highly Competitive salary package, our client offers a great range of additional benefits and discounts through their various partnerships- 23 days\' holiday (rising to 28 with service)- Company contributory pension- Life assurance benefit (4 x Salary)- Health and Wellness Benefits (medical, dental, eye - health cash back scheme with fast access to private care)- Income protection scheme, and a cycle2work scheme- Volunteering Leave - Be Good, Do Good days - the opportunity to take a paid day out of the office, volunteering for our clients charity partners or a cause of your choice- Employee Assistance - 24hr Counselling and Advice Line- Mental Health Support - Free access to a fully tailored mental health service online -providing confidential support from a team of health professionals- Access to discounted membership at participating gyms and shopping discounts offersThe RoleOur client currently have an exciting opportunity for a Dynamics GP Helpdesk Support Consultant in their team. Joining our client as an ERP Support Consultant, you will provide front line support to customers who face technical or processing issues with Microsoft Dynamics GP and Dynamics D365 BC solutions along with any 3rd Party programs which integrate into GP.What youll do / What youll bring:- As ERP support consultant you will provide a high level of customer service to promote our clients organisation at all times in a professional and diligent fashion.- You will respond to customer support queries efficiently and politely, ensuring all incoming support calls are logged onto the support database. This requires good attention to detail, ensuring all appropriate information is accurately logged for the future resolution of the customers support case.- You will prioritise support queries, to either effectively resolve queries within the scope of your ability or to escalate problems so that they may be resolved by another member of the department in a timely and effective manner, in line with service levels and contractual obligations.- You will be primarily based at home but should be able to commute reliably to an office base. There may also occasionally be a requirement to travel to clients and/or work extended hours when required.About YouYou should apply if you:- Have an excellent telephone manner with good communication skills.- Are able to function effectively in high pressure situations, prioritise tasks and issues to efficiently manage your workload.- Can troubleshoot complex issues, working methodically and logically.- Are able to work effectively both individually and as part of a team.Our client welcomes applications from candidates who have experience supporting alternative ERP software, if you have gained experience supporting any of the following products, please send them your CV to be considered. Alternatively, where you have gained exposure and experience as a user/systems administrator and have a willingness to transfer skills our client would also be keen to consider your application.Products: Microsoft Dynamics GP / Microsoft Dynamics 365 Business Central / Management Reporter / Microsoft Power BI / Integrations Tools (IM, Scribe, Smartconnect, eConnect)Any experience of Basic SQL Server Knowledge and/or general understanding of accounting and operations processes within logistics and sales would be advantageousDiversity and InclusionOur client is dedicated to making sure that every applicant is assessed solely on personal merit and qualifications. They actively celebrate the diversity of their colleagues and provide an inclusive work environment free from all forms of discrimination and harassment, a culture based on inclusivity and mutual respect.Our client believes passionately that employing a diverse workforce among teammates is critical to their ongoing success. They believe that a more inclusive workforce is a more collaborative and productive one. This means they continually celebrate the diverse community different individuals cultivate.As an equal opportunity employer, our client stays true to their mission by ensuring that they make recruiting decisions based on your experience and skills. They welcome applications from all members of society irrespective of age, gender, disability, sexual orientation, race, religion, or belief. Our client recognizes that diverse teams make the strongest teams, and encourage people from all backgrounds to apply.This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.
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