Systems Specialist

Eze Castle Integration · 19 days ago
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ECI is the leading global provider of managed services, cybersecurity, and business transformation for mid-market financial services organizations across the globe. From its unmatched range of services, ECI provides stability, security and improved business performance, freeing clients from technology concerns and enabling them to focus on running their businesses. More than 1,000 customers worldwide with over $3 trillion of assets under management put their trust in ECI. At ECI, we believe success is driven by passion and purpose. Our passion for technology is only surpassed by our commitment to empowering ouremployees around the world . The Opportunity: ECI has an exciting opportunity for an experienced Systems Specialist to join our London team. In this role, you will be responsible for delivering first class service, advice and technical support to Eze Castle clients, through the highest standards of customer service, efficiency, knowledge and integrity. This includes daily support incidents, desktop and advanced server troubleshooting and hardware/software installation and troubleshooting. System Specialists serve as an escalation point for junior-level technicians and augment deliverables for senior-level resources. The candidate will interface with high profile financial industry client(s) daily onsite in the clients environment and also through remote resources thus requiring the highest level of presentation, communication and professionalism. This is a hybrid role with a strong preference for candidates to be based in the London area. What you will do: Intermediate understanding of networking concepts: TCP/IP, LAN/WAN, DHCP, DNS, Routing, Switching and Firewalls Deployment and troubleshooting of operating systems and applications Microsoft Windows 7/8/10, Microsoft Office 2010-2019, Microsoft Server 2008R2-2016 Android/iOS configuration, troubleshooting and integration with MDM solutions Intermediate experience with public cloud technologies with an emphasis on Office 365 Experience with cyber-security concepts (Multi-Factor Authentication, Anti-virus/Anti-malware, Software Firewall, Web Filtering) Advanced experience with hardware troubleshooting (desktop/laptop, printer, mobile device, network peripheral) Experience deploying home networks including Cable/DSL/FIOS modems, firewalls, hardware and software VPN clients Ability to perform patching and maintenance of systems Experience with backup configuration and basic data recovery Familiarity with network management and troubleshooting applications (patch management, SNMP utilities, monitoring solutions) Who you are: College diploma or University degree in the field of Computer Science or equivalent field and/or related experience with 3-5 years of end user support Exceptional written and oral communication skills Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills Motivated to pursue technical certifications and further education Highly self-motivated and directed, in a fast-paced team environment Sharp attention to detail with proven analytical and problem-solving abilities. Bonus points if you have: Financial industry experience (Hedge Funds Private Equity, FoF) Experience with Managed Service Providers Experience with Market Data vendors like Bloomberg, Reuters, Factset Understanding of IaaS, VDI and SaaS Experience with virtualization software such as VMWare vSphere or Hyper-V Basic understand of network troubleshooting (switching and routing, security ACL) Advanced understanding of DNS concepts (name servers, public zones, record syntax, registrar management) Technical certifications preferred ECIs culture is all about connection - connection with our clients, our technology and most importantly with each other. In addition to working with an amazing team around the world, ECI also offers a competitive compensation package and so much more! If you believe youd be a great fit and are ready for your best job ever, wed like to hear from you! Love Your Job, Share Your Technology Passion, Create Your Future Here! #LI-hybrid
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