Senior Vice President, Operations - Scottsdale, AZ

• Develop and implement a cohesive operations strategy that drives efficiency, scalability, and profitability across both corporate and franchise operations.
• Establish and monitor KPIs focused on operational excellence, clinic performance, and franchisee satisfaction, ensuring alignment with organizational goals.
• Collaborate closely with the executive team to align operational goals with the overall strategic direction of the company.

• Identify opportunities to streamline processes, reduce costs, and improve overall clinic efficiency and service quality.
• Implement best practices and standard operating procedures to ensure consistent, high-quality service across all clinics.
• Drive improvements in unit economics by optimizing resources, reducing waste, and maximizing productivity.

• Lead and develop a high-performing field leadership team that supports and empowers franchisees to achieve operational success and customer satisfaction.
• Ensure that franchisees receive effective training, operational guidance, and ongoing support to meet brand standards and business goals.
• Serve as a point of contact and advocate for franchisees, fostering a collaborative relationship between the corporate office and the franchise network.

• Champion innovation by identifying and implementing new tools, technologies, and strategies that enhance clinic operations and improve the patient experience.
• Conduct market and industry research to stay ahead of emerging trends and adopt new approaches that differentiate The Joint Chiropractic.
• Lead pilot programs and initiatives to test and roll out new operational improvements across both corporate and franchise clinics.

• Develop, mentor, and inspire a high-performing operations, training, and field leadership team, fostering a culture of accountability and excellence.
• Work closely with other departments, including Marketing, Finance, HR, and IT, to ensure cross-functional alignment and seamless operations.
• Promote a patient-focused culture that prioritizes service, trust, and continuous improvement across the organization.

• Bachelor’s degree in Business Administration, Healthcare Administration, or related field; advanced degree (MBA or similar) preferred.
• 10+ years of experience in multi-unit operations management, ideally within the healthcare, retail, or franchise sectors.
• Proven track record of overseeing large, dispersed teams and delivering results in a complex, multi-site environment.
• Strong understanding of franchise business models and unit economics.
• Demonstrated experience in driving operational improvements, standardizing processes, and implementing innovative solutions.
• Excellent interpersonal and leadership skills, with a commitment to fostering an inclusive and collaborative team environment.
• Strong analytical, strategic planning, and problem-solving skills, with the ability to balance long-term vision with day-to-day operational demands.

Last updated on Nov 20, 2024