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At least 8 years of CRM experience preferably with SFDC-based CRM solutions, minimum 5 years working in Client.com ecosystem
Strong knowledge of Life Science (Pharma) Sales Business and Sales Operations Processes, Validation Processes
Strong teamwork skills with the ability to work in a cross-functional, global team
Experience driving change initiatives in a service environment
Recommend, prioritize, and enforce compliance with SOPs, SLAs, systems, or tools needed for the teams job function, using templates and technology to improve efficiency
Function as SME for team on Client.com administration and configuration, integration capabilities across product suites, real-world Client automation, base Client functionality, and industry business processes
Lead on support and service issues, strategy, and approach
Remain aware of new product developments providing input and tactical direction to the business on customer service and support challenges
Ensure high quality, up-to-date documentation exists for all service arrangements
Prepare/engage/manage reporting of key team metrics, customer technical summaries, customer dashboards
Collaborate with internal and external stakeholders
Propose creativity and innovative technical solutions to customer problems
Ability to articulate scalable CRM solutions to both business and technical stakeholders, including customer Client development and product management teams
Define, organize, prioritize, and document new or changing customer CRM requirements, working with the customers business stakeholders
Work with team to gain agreement with the customers business stakeholders on prioritization of changes and proposed timing of change order request
Proficiency in SFDC implementation and functionalities like cycle plan, call management, Sample management, Accounts management, Multichannel activities, Product management, Territory management, CLM management, Co-Browse and Approved Email etc.
Experience in developing Apex Classes, Apex Triggers, Batch Apex and Process Builder
Experience in large data migrations using SF Data Loader and Export/Import Client utilities
SFDC Admin or PD1 certification required

Last updated on Sep 6, 2022

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