Vice President, Client Experience

Vice President, Client Experience

 

We are seeking a Vice President to join our Corporate Practice in our Chicago office to support a broad range of client and new business needs.

In this role, you will be working on programs involving reputation management, executive thought leadership, internal communications, crisis communications, and integrated media strategies to protect and drive corporate reputation and value proposition narratives a variety of clients and prospects across many industries.

We're looking for a candidate who is an excellent people leader, client counselor and will roll up their sleeves and stay close to the work.

Responsibilities include:

• Serve as trusted advisor, counselor and business partner to key client contacts
• Maximize business potential and advance great work through masterful orchestration of high-performing integrated teams
• Drive development of tactical plans, translating strategies into tactics; ensure team deliverables align with strategies
• Lead the client service function for program planning, problem solving and strategic counsel
• Mentor, coach and support team members ensuring constant development of their skills
• Effectively manage staff utilization to meet profitability targets
• Anticipate and proactively offer solutions to senior team leadership for executional issues specific to assigned programs
• Build and own productive relationships with multiple client stakeholders, interagency teams, client’s business partner organizations and a diverse array of agency colleagues
• Represent agency points of view clearly in writing, formal presentations and informal client meetings and workshops
• Maintain financial responsibility for accounts
• Mentor, coach and support team members ensuring constant development of their skills
• Effectively manage team utilization and maintain financial responsibility for accounts

Skills required:

• 9+ years of experience in Corporate Communications, Corporate PR, and/or agency experience strongly preferred
• Must have a strong background in corporate communications
• Must have an in-depth knowledge of reputation management and a working knowledge of traditional and non-traditional media
• Self-starter, resourceful and bring a passion for driving great results while building strong, productive relationships with clients and your team
• Collaborative spirit, results driven with the ability to manage multiple priorities and work against deadlines
• Excellent writing and presentation skills, experience developing and delivering client presentations
• Experience leading (and winning) new business efforts, including casting appropriate teams, driving deck and presentation development and seamlessly integrating strategy, creative and execution into a compelling proposal
• A history of success in providing sound creative and strategic counsel to clients and building credibility with senior-level client contacts
• Demonstrate the ability to think strategically, creatively and holistically about client programs

 

Weber Shandwick is proud to The Weber Shandwick Collective recognizes that your health and wellbeing are a priority. This is why we offer a full suite of benefits including: 

• Medical 
• Dental 
• Vision 
• 401k (with employer match)
• Tuition Reimbursement
• Juice Money – $60 monthly reimbursement to be used towards purchases that nourish your health, mind, body, and soul
• MyDays – Flexible holiday schedules
• Short-Term Disability
• Paid Employee Family Leave
• Family Building Benefit 

Weber Shandwick is proud to be an Equal Opportunity/Affirmative Action employer. Weber Shandwick recruits qualified applicants without regard to race, color, religion, gender, age, ethnic or national origin, protected veteran status, physical or mental disability, sexual orientation, gender identity, marital status or citizenship status.

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Last updated on Oct 5, 2023