<p><strong>Infraspeak - </strong><strong>Dawn of a New Era!</strong><br></p><p>Our vision for <strong>intelligence</strong>, together with an ever-ending search for <strong>personalization</strong>, makes <strong>Infraspeak </strong>a unique <strong>Intelligent Maintenance Management Platform (IMMP)</strong> that helps thousands of teams every day. </p><p>We make our customers' life much easier. They can do more with their current resources; they deliver what's expected from them. They reach their goals. Why? Because our platform truly reflects our motto: <em><strong>Be a Source of Good Life!</strong></em></p><p>The time of software being just a repository of information is clearly over. That's why Infraspeak is not just a system of records. It's a<strong> system of intelligence</strong> that collects <strong>data </strong>and transforms it<strong> into real actions</strong> by using state-of-the-art technology and making it accessible to teams of all sizes. </p><p>Our <strong>intelligent platform</strong> works for our customers to <strong>overcome </strong>today's <strong>challenges </strong>and future-proof their operation. Yes, the future: no matter how it looks!</p><p>We were proudly born in <strong>Porto</strong>, Portugal, <strong>to </strong>the <strong>world</strong>. We are a fast-growing company that partners with customers from Asia to Europe to Africa to the Americas and builds with some of the world's most relevant investors.</p><p>We say that we have <em>limited resources</em> –– we all do, right? –– but <em><strong>unlimited ambitions</strong></em>. Come help us grow and chase bigger wins!</p><ul><li><strong>We believe in meritocracy, holacracy and ownership.</strong></li><li><strong>We believe that only great teams can build great products –– and customers are part of our team.</strong></li><li><strong>We believe happiness is in the path, not at the end of it.</strong></li><li><strong>For us, simplicity is the ultimate sophistication –– thanks, Leo da Vinci!</strong></li></ul><p> <br></p><p>We're seeking a <strong>Sales & Success Operations Manager</strong> to join our team and elevate our sales and customer success operations to the next level. </p><h4><br></h4><h4>What will you do?</h4><ul><li dir="ltr"><strong>Oversee Sales and Customer Success Operations:</strong> Manage and optimize the day-to-day operations of the sales and customer success departments, including deal tracking, forecasting, and customer onboarding<br></li><li dir="ltr"><strong>CRM Expertise:</strong> Leverage your deep understanding of HubSpot and Planhat (or similar) to ensure accurate data capture, process management, and reporting.</li><li dir="ltr"><strong>ABM and Data Proficiency:</strong> Demonstrate proficiency in ABM tools (e.g., 6Sense, RollWorks) and data providers (e.g., Cognism, Apollo) to support targeted account-based marketing efforts.<br></li><li dir="ltr"><strong>Process Optimization:</strong> Identify areas of opportunity within the Sales and Success pipelines and implement solutions to improve efficiency and effectiveness by fostering a continuous improvement mindset. <br></li><li dir="ltr"><strong>Sales Automation:</strong> Source and manage the implementation of sales automation systems to streamline workflows and increase productivity.<br></li><li dir="ltr"><strong>Task Automation:</strong> Automate repetitive tasks, freeing up the Customer Success team to focus on higher-value activities and customer relationships.<br></li><li dir="ltr"><strong>Data Analysis and Forecasting:</strong> Provide relevant data and forecasts to the sales and success teams and stakeholders to maintain alignment on key performance indicators as in-depth analyses of data collected, generating valuable insights and dashboards for strategic decision-making.<br></li></ul><p><br></p><h4>What do we expect from you?</h4><ul><li dir="ltr">Proven experience in sales and customer success operations at a senior level, with a minimum of 3 years of experience in a similar role.<br></li><li dir="ltr">Demonstrated expertise in HubSpot and Planhat (or similar), including advanced configuration, automation, and reporting capabilities.<br></li><li dir="ltr">A strong understanding of ABM principles and best practices, with experience using ABM tools and data providers.<br></li><li dir="ltr">A proven track record of identifying and implementing process improvements to enhance sales and customer success outcomes.<br></li><li dir="ltr">Experience with Sales and Success automation tools and a demonstrated ability to select and implement the right tools for your team's needs.<br></li><li dir="ltr">Strong analytical skills and ability to provide accurate data and forecasts to support decision-making.<br></li><li dir="ltr">Experience within sales and customer success leadership roles, with a proven ability to develop and motivate high-performing teams.<br></li><li dir="ltr">Excellent communication and interpersonal skills, with the ability to build strong relationships and collaborate effectively with cross-functional teams.<br></li><li dir="ltr">A strategic mindset and ability to think critically about sales and customer success challenges and opportunities.<br></li><li dir="ltr">A strong understanding of current sales and customer success trends and best practices.<br><br></li></ul><h4>What do we offer?</h4><ul><li>Flexible working hours and remote-friendly culture.</li><li>Fantastic office in the Center of Porto.</li><li>Competitive salary and perks.</li><li>A scale-up environment, where you will see the company (and yourself) grow beyond a dozen people to a worldwide reference in the field (some people call it ambition, we call it focus).</li><li>A balanced work environment where you will have autonomy, responsibility, ownership, and freedom to make mistakes and to learn from them.</li><li>Regular events to promote knowledge sharing and team engagement.</li></ul> •
Last updated on Oct 21, 2024