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S

Customer Success Advisor - Americas

safe · 30+ days ago

Remote, Americas

Negotiable

Full-time

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Our vision is to be the Champions of a Safer Digital Future and the Champions of Change. We believe in empowering individuals and teams with freedom and responsibility to align their goals such that we all row in the same direction. We are uncomfortably transparent, autonomous & accountable; we have zero tolerance for brilliant jerks; we have an unlimited vacation policy and more. For us, our Culture Is Our Strategy - check out our Culture Memo for more details and surprises.

Location: US - Remote

Experience: 5-10 years

Core Responsibilities:

Owns the entire customer journey - from onboarding to value realization to value expansion - measuring specific metrics throughout the journey
Acts as the "voice of the customer" inside the company
Owns the customer relationship - including relationships with the CISO/CIOs and IT operational teams - with the aim of becoming a trusted advisor on cyber risk
Owns metrics such as NRR, NPS, and value realization
Becomes a SAFE platform expert and help customers become self-sufficient
Assists in identifying and documenting best practices and ensuring customer environments align with them
Partners with Customer Success Engineers (CSE) to resolve any issues with customer deployments
Communicates and tracks customer product enhancements with SAFE Product Management
Present customer business reviews to executive business owners and technical customer contacts
Travel to customer locations will be required

Essential Skills/ Qualifications/ Experience:

Technical knowledge: Breadth of knowledge around cybersecurity, cyber risk, security compliance
Empathy with the customer; listening power
Strong project management skills - super detail-oriented and disciplined
5+ years of experience in risk consulting, management consulting, customer success
Takes an advisory approach to large Fortune 1000 customers
Track record of delivering on customer success metrics
Confidence in being an advisor to the CXOs
Comfort with building, ambiguity, and high growth chaos in a startup environment

Join our rocket ship if you want to learn, make your mark and work with incredible talent!

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Last updated on Sep 10, 2024

About the company

S

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