Altera, a new member of the N. Harris Computer Corporation family, delivers health IT solutions that support caregivers around the world. These include the Sunrise™, Paragon®, Altera TouchWorks®, Altera Opal, STAR™, HealthQuest™ and dbMotion™ solutions. At the intersection of technology and the human experience, Altera Digital Health is driving a new era of healthcare, in which innovation and expertise can elevate care delivery and inspire healthier communities across the globe. A new age in healthcare technology has just begun.
Associate Manager Applications
Purpose of the role:
Management of applications support functions of an outsourcing account.
Accountabilities:
- Provide effective and efficient technical with support for applications with a sizable user base and multiple stake holders (Vendor which supplies core Product, Infrastructure team, application support team)
- Taking an active role in production planning
- Assists in account profitability to meet revenue and margin requirements set at the corporate level
- Coordinate and direct all facets of the problem management effort, including bringing the right teams, tools, and information together.
- Continuous risk identification and appropriate escalation.
- Effective utilization and management of staff such that milestones/goals are obtained, and staff is motivated and competent.
- Understands application and technical functionality and capabilities to effectively provide solutions for business requirements.
- Balances demand management for multiple complex simultaneous projects, operational enhancements, break-fix, and maintenance requests.
- Provides strategic guidance for planning projects and operational support for health system initiatives.
- Ensure team adherence to all team, account, and client policies and procedures.
- Support needs across a complex healthcare setting.
- Manages complex implementations and post implementation optimization across hospital/heath system network.
- Demonstrates in-depth knowledge and techniques in supporting Application Analysts and Senior Application Analysts in development projects and complex problem-solving efforts.
- Effectively translate business requirements to technical specifications / IT requirements.
- Develops strategy and resource plans to anticipate demand for implementation services and workforce needs.
- Research and recommends new technologies to streamline processes supporting improved care and reducing costs
- Serve as escalation point for customer issues to minimize the impact and ensure the appropriate information to client services is provided
- Strong problem-solving skills and the ability to handle multiple tasks simultaneously
Academic and professional qualifications
- BA or BS Degree and/or relevant business experience.
Experience
- 3-5 years industry experience preferred
- Up to 2 years’ experience in information technology management preferred
Travel requirements
- May require local travel
- May require other travel for business needs
Working arrangements – May require on call after hours support
Our company complies with all local/state regulations in regard to displaying salary ranges. If required, the salary range(s) are displayed below and are specifically for those potential hires who will perform work in or reside in the location(s) listed, if selected for the role. Any offered salary is determined based on internal equity, internal salary ranges, market data, ranges, applicant's skills and prior relevant experience, certain degrees and certifications (e.g. JD, technology), for example.
Salary Range
$150,000—$170,000 USD
Altera is an Equal Opportunity/Affirmative Action Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state or local law.
If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at:
HR.Recruiting@AlteraHealth.com
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Last updated on Aug 23, 2024