Customer Success Representative

Who are we?

Buyers Edge Platform stands at the forefront of revolutionizing the foodservice industry through technology, purchasing power and partnerships. We are dedicated to empowering stakeholders across the entire foodservice ecosystem (operators, distributors, manufacturers) with efficiency and unprecedented visibility. With a diverse portfolio of over a dozen brands, our mission is clear: to reduce costs, streamline the foodservice supply chain, and propel the industry from manual to automated.  

Today, we are one of the largest players in foodservice, with over 200K operator locations across North America and over $50 billion of aggregated spend volume. Our commitment to foodservice excellence is proven in four distinct areas of value: Digital Procurement Network, Fresh Solutions, Supply Chain Management, and Software. Buyers Edge Platform is not just a provider – we are a strategic partner on the journey towards a more efficient, connected, and automated future for the foodservice industry.

This position is remotely based near Portland, OR, Seattle, WA, and Phoenix AZ. We are unable to offer work sponsorship for this role. 

We are looking for a Customer Success Representative to manage the top Dining Alliance members in the West Coast territory. You will be their point person to help answer questions, oversee their account to make sure data is flowing correctly and ensuring they are getting the most out of their membership to create stickiness and keep them apart of the Buyers Edge Platform for many years to come!

Your impact:

• Manage top Dining Alliance members (200-300 parent accounts)
• Establish and deepen relationships with members by understanding their business objectives
• Conduct weekly, monthly, and quarterly meetings with clients on updates, information and concerns
• Identify opportunities for potential upsell to other brands or programs within Buyers Edge Platform
• Track all member activity and opportunities in Salesforce
• Must be comfortable being the point person for the client and internal departments

About you:

• Strong organization skills, attention to detail, high energy and a “can do” attitude balancing multiple tasks
• Ability to learn new technologies quickly
• Have strong communication and relationship management skills
• Are flexible and thrive in fast-paced work environments
• 4 year Bachelors’ degree or related industry experience
• Working knowledge of CRM or Salesforce
• Preferred- upselling and retention experience
• Travel potentially once a quarter

Don’t meet every requirement mentioned here? Studies have shown that women, communities of color and historically underrepresented talent are less likely to apply to jobs unless they meet every single qualification. At Buyers Edge Platform and our subsidiary brands, we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we strongly encourage you to apply. You may be just the right candidate for this position or others with us!

What's in this for you?

Amazing coverages to start. Medical, dental, and vision coverages are just the beginning! We also offer ancillary plans, such as flexible spending accounts for both health and dependent care, critical illness, accident, and voluntary life as well as company paid life and long-term-disability plans! On top of this, we also offer a 401(k) plan with company match.

Invest in your success. We will provide you with a thorough training and development program; and offer competitive compensation.

Live well = Work well. Relax with our Personal Responsibility Paid Time Off policy where you don’t have to accrue time off in order to take it! We also offer half-day Summer Fridays!

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Last updated on Aug 22, 2024