To assist customers in order to obtain profitable sales of windows, doors, moldings, stairs and related products for the Company.
Essential Functions and Responsibilities
- Assist customers with quoting, pricing, writing up, coding and follow up of orders to make sales to new and established customers using order forms, promotional material, takeoffs and price catalogs.
- Act as a liaison for sales and service between customers and the company regarding pricing, quality, scheduling and shipping using effective communication skills.
- Negotiate with customers in order to obtain sales. Process orders for customers using order forms and effective sales techniques that leaves customer with a strong sense of satisfaction.
- Attend seminars and meetings to improve skills in the area of sales, products and the company mission using techniques such as interviewing and role playing effectively.
- Answer and transfer all incoming calls using effective telephone and communication skills.
- Process customer invoices
- Process pick-up/returns for customer credits
- Assist with other functions as assigned using skills acquired to complete the task at hand. I.e. Fax machine
- Daily, time should be spent on any office function that needs completion when time permits.
- Also involved with purchasing, Masonite – specials (displays/catalog).
Company Mission and Continuous Improvement
- Mission Statement – lives up to the company mission, values and strategic goals. “Provides exceptional products and services to every customer, every time.
- Always promote a positive image of our company and our employees.
- Continuous Improvement- gets involved on teams or individually to make and implement suggestions. Uses reliable methods to improve the efficiency of his/ her job method or the department to make small improvements to our business every day.
- Maintain work areas to 5s standards (Sort, Set, Shine, Standardize, Sustain & Safety)
Required Education and Experience
- High School Diploma or Associates degree or equivalent years of business experience.
- 2-5 years of industry related millwork experience
- Ability to read blue prints, develop estimates, quotes.
- Knowledge of sales margins, mark ups.
- Exceptional communication, interpersonal and customer service skills.
- Problem solving skills.
- Ability to multi task and set priorities.
- Computer knowledge of PC’s, ponderosa software
Physical Demands
- Must take and pass post-offer screening and drug test
- Sitting: at desk throughout the day (75%)
- Standing/Walking throughout the day (25%)
- Stooping/Reaching/Bending: minimal
- Lift/Grasp: with dominant hands and fingers to type, answer phone
- Carry/Grasp: with dominant hands minimal
- Push/Pull: with dominant hands minimal
- Vision: must see near and far sighted
- Hearing: must hear and speak
Work Environment
- Office space
- Climate controlled temperature
- Extended work day as needed
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Last updated on Mar 21, 2019