About Highspot
Highspot is a software product development company and a recognized global leader in the sales enablement category, leveraging cutting-edge AI and GenAI technologies at the core of its robust Software-as-a-Service (SaaS) platform. Highspot is revolutionizing how millions of individuals work worldwide. Through its AI-powered platform, Highspot drives enterprise transformation to empower sales teams through intelligent content management, training, contextual guidance, customer engagement, meeting intelligence, and actionable analytics. The Highspot platform delivers advanced features tailored to business needs, in a modern design that sales and marketing executives appreciate and is the #1 rated sales enablement platform on G2 Crowd.
While headquartered in Seattle, Highspot has expanded its footprint across America, Canada, the UK, Germany, Australia, and now India, solidifying its presence in the Asia Pacific markets.
About the Services Team
Highspot’s Customer Services Team is among the best SaaS Services organizations in the world. We pride ourselves on partnering closely with customers to unlock the full value of their Highspot Solutions. We’re responsive, courteous, and committed to the notion that “every customer problem is our problem.”
About The Role
We are looking for a seasoned, customer-obsessed leader to build and develop a world-class Services team in our Hyderabad office. In this role, you will be a key member of the Senior Services Leadership team, partnering closely with the VP of Customer Success & Services as well as the Chief Operating Officer of Highspot India. You will also have oversight of the Operations teams (e.g. Revenue enablement, Solution Consulting Ops, and other non Product & Engineering Operations), and functional responsibility for them will reside with the functional leaders based in NA. With Services, you will oversee teams that:
- Lead implementations for new Highspot customers as well as support them on an ongoing basis
- Respond to inbound customer questions and requests for help
- Produce content to help customers self
-Serve with their Highspot solution
- Act as extensions of customers’ teams, doing hands on keyboard work to configure and keep up their Highspot environments.
Highspot requires colleagues based out of Hyderabad to be in the office two-three days each week. This helps us build strong relationships and a vibrant, productive office culture.
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Equal Opportunity Statement
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of age, ancestry, citizenship, color, ethnicity, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or invisible disability status, political affiliation, veteran status, race, religion, or sexual orientation.
Did you read the requirements as a checklist and not tick every box? Don't rule yourself out! If this role resonates with you, hit the ‘apply’ button.