User Researcher

£40,000 - £50,000

About us

Our mission is to improve and safeguard public services. We apply digital tools and ways of working to ensure our public services are centred around citizens and communities. We partner with central and local government clients to support the successful delivery of digital and technology services, working collaboratively to solve problems and support long term digital transformation.

At Methods we are not afraid of making mistakes; we aim to learn from them. We strive to create a supportive environment for colleagues, and we also aim to have fun.

We have established communities of practice that you will be able to join that create a supportive internal environment alongside your client work.

We are growing our teams across the company and would love to talk to you about becoming a part of Methods.

Your role

We are recruiting for a User Researcher on a permanent basis. You will have a passion for understanding and championing the user.

Your responsibilities will include:

• Championing the the user
• Planning and conducting user research, developing recruitment briefs, analysis and presentation of findings
• Collaborating with the product team to turn research findings into prototypes and features that meet the user need
• Presenting research findings, user insight and recommendations to the product team
• Promoting user centered design principles and best practice within government
• Designing, scripting and analysing quantitative surveys
• Undertaking qualitative/quantitative research projects such as proposition development, visual identity and customer experience mapping
• Applying relevant knowledge in human factors, ethnography, and the user-centered design process to product and service design
• Managing day-to-day operations with usability and market research agencies with accountability for schedules, value for money and deliverables

Requirements

Skills we are looking for

• Knowledge, experience and passion for user centered design practices
• Experience undertaking user research and gathering user requirements
• Experience working in agile multidisciplinary teams, including designers and developers to build digital products and services
• Confidence developing user personas and journey maps

We know not everyone will have all of the skills we are looking for. We are happy to support you to grow your skill set and experience through our training budget, working with our experienced teams and mentoring.

Additional skills and behaviours

Skills that would also be useful in this role include:

• Working in an agile environment
• Advocating for fully accessible and inclusive services
• Taking a proactive approach to addressing environmental issues, embedding environmental responsibility in practices and standards, and encouraging clients to consider innovative solutions within the scope of work
• Taking a proactive approach to diversity, equity and inclusion internally and with clients

This role will require you to have or be willing to go through Security Clearance. As part of the onboarding process candidates will be asked to complete a Baseline Personnel Security Standard; details of the evidence required to apply may be found on the government website Gov.UK. If you are unable to meet this and any associated criteria, then your employment may be delayed, or rejected . Details of this will be discussed with you at interview

Benefits

Benefits

• Holiday: 25 days a year, plus bank holidays, with the option to buy 5 extra days each year
• Pension: 4% employer contribution and 5% employee contribution
• Discretionary bonus: based on company and individual performance
• Life assurance: 4 times base salary
• Private medical insurance: non-contributory (spouse and dependants included)
• Worldwide travel insurance: non-contributory (spouse and dependants included)
• Enhanced maternity and paternity leave after 18 months service

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Last updated on Jul 17, 2023