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Customer Success Manager (Queensland)

atomi · 30+ days ago

Remote (Queensland, AU)

Negotiable

Full-time

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Join Atomi: Innovate, empower and inspire in the Edtech world.

Our mission is to help unlock the world’s potential by optimising the way we teach and learn. With a unique blend of technology and creativity, we bring learning to life, making complex concepts simple and accessible to students, educators, and parents alike.

We’re a team driven by our core values: a deep-rooted passion for learning, a relentless pursuit of quality at speed, humility in our growth, a commitment to pushing boundaries, empowering others fearlessly and championing the needs of our customers. Our culture is built on these values, ensuring we stay agile, innovative and empathetic to the evolving needs of the education community.

At Atomi, you’ll be encouraged to think creatively, work collaboratively and contribute to a mission where every piece of work is a step towards realising our collective potential in classrooms and beyond.

The opportunity

From planning a flawless rollout to driving adoption and ongoing use, our Customer Success Managers (CSM) are a customer’s go-to resource for best practice and a trusted advisor.

A key part of your role will be helping School Executives structure and manage school wide Atomi deployments, coaching senior teachers on Atomi’s methodology, innovative pedagogy and helping to develop change management strategies that maximise adoption, self-sufficiency and phenomenal student results.

Our CSMs also play an important role in representing Atomi with external thought leadership including publishing works for content marketing, presenting at conferences and appearing in media.

What you'll do

Deliver the perfect blend of energy, enthusiasm and professionalism to make every customer experience special.
Conduct workshops, webinars, training sessions and attend onsite meetings, building personal and productive relationships with key stakeholders.
Use data, analysis and insights to proactively manage customer activation and address at risk customer groups
Coach customers to be product experts and train their teams on Atomi best practices so they become increasingly self sufficient.
Partner closely with Atomi’s Sales team to improve the customer experience, drive referral sales and help them be more effective.
Work collaboratively with design, product and engineering teams to help translate customer challenges into new products and solutions.
Improve the way the customer success team works by helping to develop Customer Success assets and methods, and work with product marketing to create new or refine existing onboarding materials.
Help produce compelling customer case studies, working collaboratively with the marketing and community teams to share success stories and build a positive user community.

What you'll bring to Atomi

Proven experience in account management or customer success, with a demonstrated ability to negotiate beneficial commercial outcomes.
Familiarity with ‘land and expand’ strategies within a business context.
Previous experience in a startup environment is advantageous.
Strong track record of exceeding performance targets.
Effective partnership with internal teams to achieve business goals.
Excellent communication skills, capable of conveying complex concepts succinctly.
A commitment to continuous improvement and a questioning mindset.
Experience in the EdTech or education industry is preferred, but not required.
Strong relational skills, with the ability to develop trust and credibility with stakeholders.
Familiarity with CRM systems, preferably HubSpot.

Working at Atomi

Tailored flexibility: Enjoy work-life balance with hours that adapt to your needs, whether for university, family or personal time.
Generous leave: Experience unlimited paid leave options as a permanent team member.
Location Independence: Work from Sydney, interstate or wherever you find inspiration.
Growth and development: Use ongoing opportunities to improve your skills and expand your knowledge.
Holistic wellbeing: Benefit from a comprehensive employee assistance program subscription and additional wellbeing leave, supporting your best self.
Parental support: Enjoy 14 weeks of paid leave for new parents, with additional leave specifically for birthing parents.
Work with the best: We know you want to work alongside the best, so we work hard to hire only the best.
Regular social in-person and remote events: Including team sports competitions, trivia nights and themed annual events.
Atomi access: Enjoy free Atomi services for you and your family.
Onsite teams: Our Sydney office is ideally located in a central setting with cafes, shops and public transport nearby.

How to Apply

We’d like to understand who you are, your values and your professional journey. Please apply with your resume, a link to your portfolio and any insights you’d like to share.

We embrace diversity. Bringing together a variety of thoughts, backgrounds, and expressions is key to creating outstanding products and teams. We value many different skills and perspectives and how they can enhance Atomi and our culture. So, please apply even if you don’t meet every requirement listed.

Please note:

All applicants must hold Australian working rights and a valid Working With Children Check (WWCC) status.

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Last updated on Sep 18, 2024

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