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Customer Service Representative - P2P (APAC)

binance · 30+ days ago

South East Asia

Negotiable

Full-time

Continue

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Binance is the leading global blockchain ecosystem and cryptocurrency infrastructure provider whose suite of financial products includes the world’s largest digital-asset exchange.

Our mission is to accelerate cryptocurrency adoption and increase the freedom of money.

If you’re looking for a fast-paced, mission-driven organization where opportunities to learn and excel are endless, then Binance is the place for you.

Responsibilities

As the frontline of the P2P market, you and the team will arbitrate customer disputes professionally
Investigate trading activity and take appropriate actions to keep the marketplace safe and prevent fraudulent activity
Create a culture and processes which achieve the business goals and objectives with regards to customer service
Use Customer Insight and Root Cause Analytics to identify product improvements and present these to stakeholders and peers
Act as the Voice of the Customer across the organization
Identify and provide feedback through 1:1s, effective use of personal development plans and provision of coaching & development opportunities
Make sure customer and complainant surveys are carried out continuously in order to produce timely and up-to-date information about customer experience across all areas of the business
Ensure that learning from complaints is shared within the organization as well as with contractors, partners and if appropriate, publicized

Requirements

1+ years experience of proven customer facing experience or experience as a customer service representative
Strong ability in using IT for professional use and can handle somewhat technical queries from customers
Exceptional written communication skill and a good listener
Ability to multitask, prioritise, and control time effectively
Knowledge of blockchain, crypto, and P2P payments is a big plus
Fluency in English is a must with multilingual capability is a big plus
Willing to work weekends and irregular hours which will include night shifts
A Binance P2P user is highly preferred
Fluency in English is required to be able to coordinate with overseas partners and stakeholders. Additional languages would be an advantage.

Working at Binance

• Be a part of the world’s leading blockchain ecosystem that continues to grow and offers excellent career development opportunities

• Work alongside diverse, world-class talent in an environment where learning and growth opportunities are endless

• Tackle fast-paced, challenging and unique projects

• Work in a truly global organization, with international teams and a flat organizational structure

• Competitive salary and benefits

• Flexible working hours, remote-first, and casual work attire

Learn more about how Binancians embody the organization’s core values, creating a unified culture that enables collaboration, excellence, and growth.

Apply today to be a part of the Web3 revolution!

Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success.

By submitting a job application, you confirm that you have read and agree to our Candidate Privacy Notice.

•

Last updated on Oct 4, 2024

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