The Product Technical team provides the business with expert knowledge of the rules and practices expected of firms operating tax wrapped products. Principally those of HM Revenue and Customs but also associated regulators (such as the FCA) and industry practices, such as PAYE, automated transfers and illustration calculation obligations.
The team apply this knowledge to a broad range of tasks; from advising on complaints and complex customer enquiries, to supporting the design and delivery of business change, overseeing our processes and procedures, interpreting regulatory change and representing Moneybox with regulators and in industry forums.
The work is varied, fast paced and involves engagement with a large swathe of the business and external third parties. You will learn a great deal about how Moneybox operates in the most granular level of detail and will be expected to apply your industry knowledge and experience to help create excellent outcomes for Moneybox and its customers.
Due to the growth and success of Moneybox, the Product Technical team is expanding and is seeking to recruit a Senior Product Technical Specialist with a Pension focus. Your role in the team will be to primarily support the operation and development of the Moneybox Pension product at a time when the size and complexity of the Pension product is growing and the regulatory landscape is evolving. However, the role will also involve supporting other regulatory obligations, such as IRS reporting and building knowledge of the wider Moneybox product set.
We’re looking for someone with expert defined contribution pensions knowledge and over five years experience supporting the operation of a pension product in a direct to consumer environment. You should be able to communicate complex concepts to those unfamiliar with them, be great at solving problems, and have a highly analytical and detail-orientated approach to articulating and documenting things. You should be able to assimilate information quickly, work with a wide range of stakeholders at varying levels of seniority, operate with a reasonable level of freedom and take ownership of the work assigned to you.