Employers / Recruiters

Collections Representative

toast · 28 days ago

Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love.

The Billing Collections Specialist is an integral part of Toast’s Billing & Collections team and is responsible for supporting the collections operations activities. This is a challenging role that requires problem-solving and the ability to record complex billing transactions in various systems while providing excellent customer service and remaining financially responsible for Toast. This role will involve significant interaction with customers as well as internal stakeholders to make a tremendous impact for all. The ideal candidate is passionate, empathetic, and collaborative given that many solutions require working cross functionally with numerous internal partners.

Key Responsibilities

  • Review customer accounts to proactively communicate with customers and internal partners to ensure collection of all outstanding invoice totals
  • Review, investigate, and resolve a steady volume of daily inbound cases
  • Respond to customer account inquiries and follow through to resolution in a timely manner
  • Work collaboratively with internal teams to ensure customers and their internal contacts are aware of outstanding balances
  • Post customer payments, refunds, and deposits by recording ACH and credit card transactions
  • Provide weekly reporting related to past due accounts and give recommendations for resolution
  • Work closely with Care and Accounting teams to identify customer trends and behaviors
  • Collaborate with other teams to identify and implement efficiencies in the collections process
  • Consistently meet strict deadlines related to month-end close. 
  • Ad hoc projects as necessary


We are seeking a highly organised, tech-savvy, intellectually curious candidate with excellent communication skills and the ability to learn quickly. 

  • or graduation related to Finance and 1-3 years of relevant experience
  • Extreme attention to detail and meticulous organisation
  • Strong technical aptitude 
  • Excellent written and verbal communication skills
  • Confidence prioritising and making time sensitive decisions in a fast-paced environment
  • Excellent time management and strong sense of urgency
  • Relentless problem-solver

Job Details

Work Timings: 6pm - 3am IST (Hybrid)

Bonus Skills:

  • Prior experience with Netsuite, SalesForce, of other similar SaaS- based ERP and CRM systems


We are Toasters

Diversity, Equity, and Inclusion is Baked into our Recipe for Success.

At Toast our employees are our secret ingredient. When they are powered to succeed, Toast succeeds.

The restaurant industry is one of the most diverse industries. We embrace and are excited by this diversity, believing that only through authenticity, inclusivity, high standards of respect and trust, and leading with humility will we be able to achieve our goals.

Baking inclusive principles into our company and diversity into our design provides equitable opportunities for all and enhances our ability to be first in class in all aspects of our industry.

Bready* to make a change? Apply today!

Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact

Last updated on May 27, 2024

See more

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