Service Monitoring Officer

Kuda is a money app for Africans on a mission to make financial services accessible, affordable and rewarding for every African on the planet.
We’re a tribe of passionate and diverse people who dreamed of building an inclusive money app that Africans would love so it’s only right that we ended up with the name ‘Kuda’ which means ‘love’ in Shona, a language spoken in the southern part of Africa.
We’re giving Africans around the world a better alternative to traditional finance by delivering money transfers, smart budgeting and instant access to credit through digital devices.
We’ve raised over $90 million from some of the world's most respected institutional investors, and we’re rolling out our game-changing services globally from our offices in Nigeria, South Africa, and the UK.

Role Overview:

Reporting to: Lead, Support & Service Management

We are looking for a proactive and self-motivated Service Monitoring Officer to support the day-to-day running of the Kuda Technology IT estate. In a nutshell, we have a lot of technology services, and need a person who will be responsible for monitoring all of that. The ideal candidate should have a growth mindset, superb interpersonal skills, and the ability to manage multiple projects concurrently. You will advise and be encouraged to make recommendations for improvements to existing processes and platforms, being proactive and intuitive to the requirements of the team, whilst taking every advantage of the learning opportunities that will be a core part of the role. We are seeking someone with excellent communication skills who can interface directly with internal stakeholders to understand their needs in order to support, administer and enhance the systems and processes accordingly.

Roles & Responsibilities:

We are looking for a Service Monitoring Officer to join our team and be responsible for measuring, tracking, analyzing and reporting on service performance metrics and providing recommendations to improve service levels. The responsibilities include but are not limited to:

• Identify critical systems for monitoring
• Deployment and support of the tools in use to monitor systems and applications
• Perform continuous reports on the status of all technology services
• Escalate identified issues to the proper personnel and follow through on the resolution of such issues
• Run daily maintenance checks, run DB queries, upgrade agents to the latest versions and verify-update configuration when needed
• Work closely with Technology support & IT Support (IS Admin) teams to ensure proper support is provided to their customers
• Performing other related tasks as may be required from time to time

Requirements

• Experience in a similar role
• Previous experience in FinTech and/or Financial Services (desirable but not mandatory)
• Research methodology, analysis & interpretation
• Knowledge of regulations governing the management of financial services
• A broad understanding of the bank’s procedures and policies and Computer literacy
• High degree of intelligence, communication, and analytical skills

Benefits

Why join Kuda?

At Kuda, our people are the heart of our business, so we prioritize your welfare. We offer a wide range of competitive benefits in areas including but not limited to:

• Pension
• Competitive annual leave plus bank holidays
• Group life insurance
• Health insurance
• L&D training
• We are advocates of work-life balance and offer a 3 day per week remote working option

Kuda is proud to be an equal-opportunity employer. We value diversity and anyone seeking employment at Kuda is considered based on merit, qualifications, competence and talent.

We don’t regard colour, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status. If you have a disability or special need that requires accommodation, please let us know.

Last updated on Jun 10, 2024