Associate I, Trust and Safety

Our Mission:

To actively connect people to their next great opportunity. At ZipRecruiter, we foster a culture where our employees feel accepted, supported and celebrated. Our employees find ethical solutions to empower the community and workforce. Differences make us stronger, and we embrace them. 

Who We Are: 

ZipRecruiter is a leading online employment marketplace. Powered by AI-driven smart matching technology, the company actively connects millions of all-sized businesses and job seekers through innovative mobile, web, and email services, as well as partnerships with the best job boards on the web. ZipRecruiter has the #1 rated job search app on iOS & Android. 

Summary:

This role will ensure all accounts meet current compliance standards including new account validation and ongoing compliance regulations. The Trust & Safety Associate will review and investigate on any activity that may threaten the safety of our user experience and will communicate to all appropriate parties as necessary. 

Key Focuses:

• Validate all new accounts and free trials
• Review job ads for terms of use violations
• Ensure all accounts remain compliant with our Terms Of Use and Job Posting Guidelines
• Identify and remove accounts found to be noncompliant with our standards
• Handle all inbound and outbound validation calls
• Offer interdepartmental account validation support
• Review and respond to job seeker and employer complaints
• Conduct fraud investigations and follow-ups
• Identify new trends that threaten the safety of our user experience
• Assist in all other operational and customer service tasks as necessary

Minimum Qualifications:

• 2-3 years of experience in customer service, customer success, or similar fields
• Experience working with cross-functional teams including customer service and sales
• Extremely detail-­oriented, organized and a master of time and priority management
• Strong problem-solving skills--can navigate complex problems with relative ease
• Easily builds rapport and establishes relationships with customers and colleagues
• Enthusiastic, optimistic & a team player who focuses on lifting others
• Listens patiently--will probe and clarify to get necessary details
• Analytical--use strong critical-thinking skills to investigate and propose resolutions
• Coachable--willing to receive feedback and take action to improve
• Flexible--adjust with the needs of the business including schedule or shift availability
• Resourceful--goes over, under, around and through obstacles to achieve success
• Working knowledge Google Suite, SalesForce, etc
• Experience in compliance, Trust & Safety, or similar fields is a plus

As part of our team you’ll enjoy:

• Competitive salary
• Exceptional benefits package
• Flexible Vacation & Paid Time Off
• Employer-matched 401(k) plan 
• A fun environment where work-life balance is valued

The US base pay for this full-time position is $20.75/hr.

Depending on the position offered, equity, bonuses, commission, or other forms of compensation may also be provided as part of a total compensation package, in addition to a full range of medical, financial, and other benefits.

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Last updated on Jul 31, 2024