Contract Renewals Specialist - SaaS

Tucows (NASDAQ:TCX, TSX:TC) is possibly the biggest Internet company you’ve never heard of. We started as a simple shareware site in 1993 and have since grown into a stable of businesses: Tucows Domains, Ting Internet and Wavelo.

What's next at Tucows

We embrace a people-first philosophy that is rooted in respect, trust, and flexibility. We believe that whatever works for our employees is what works best for us. It’s also why the majority of our roles are remote-first, meaning you can work from anywhere you can connect to the Internet!

Today, over one thousand people work in over 20 countries to help us make the Internet better. If this sounds exciting to you, join the herd!

Tucows (NASDAQ:TCX, TSX:TC) is possibly the biggest Internet company you’ve never heard of. We started as a simple shareware site in 1993 and have since grown into a stable of businesses: Tucows Domains, Ting Internet and Wavelo.

What's next at Tucows

We embrace a people-first philosophy that is rooted in respect, trust, and flexibility. We believe that whatever works for our employees is what works best for us. It’s also why the majority of our roles are remote-first, meaning you can work from anywhere you can connect to the Internet!

Today, over one thousand people work in over 20 countries to help us make the Internet better. If this sounds exciting to you, join the herd!

About the Opportunity

The Contract Renewals Specialist will be responsible for managing the end-to-end process of contract renewals. This role requires strong communication skills, attention to detail, and a customer-centric approach to ensure high renewal rates, reduction in costs and customer satisfaction. The ideal candidate will have experience in contract management. This is a remote position open to applicants based in Canada.

Job Duties

• Contract Management: Manage the contract renewal process for existing SaaS suppliers, ensuring timely and accurate renewals.
• Supplier Engagement: Proactively engage with suppliers to discuss contract terms, usage, and value, addressing any concerns or objections.
• Negotiation: Negotiate contract terms and pricing with suppliers to ensure mutual satisfaction and alignment with company policies.
• Cross-functional Collaboration: Work closely with internal business partners to ensure a seamless renewal process.
• Reporting: Maintain accurate records of contract renewals, customer interactions, and renewal forecasts. Provide regular reports to management on renewal status and performance and keep accurate financial records.
• Process Improvement: Continuously improve the contract renewal process, leveraging feedback and industry best practices to increase efficiency and effectiveness.

Knowledge, Skills and Abilities:

Education: Bachelor’s degree in Legal, Business, Finance, Marketing, or a related field.

Experience: Minimum of 2-3 years of experience in a contract renewals, customer success, or sales operations role, preferably in the SaaS or technology industry.

Skills:

• Ability to manage the contract process from beginning to end.
• Strong communication and negotiation skills.
• Excellent organizational and time management skills.
• Ability to work independently and as part of a team.
• Analytical mindset with the ability to interpret data and provide insights.

Attributes:

• Customer-focused with a passion for delivering exceptional service.
• Detail-oriented with a high degree of accuracy.
• Proactive and solution-oriented.

The base salary range for this position is $76,000 to $89,400. Range shown in $CAD for Canadian residents. Other countries will differ. Range may vary on a number of factors including, but not limited to: location, experience and qualifications. Tucows believes in a total rewards offering that includes fair compensation and generous benefits

Want to know more about what we stand for? At Tucows we care about protecting the open Internet, narrowing the digital divide, and supporting fairness and equality.

We also know that diversity drives innovation. We are committed to inclusion across race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status. We celebrate multiple approaches and diverse points of view.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.

Tucows and its subsidiaries participate in the E-verify program for all US employees.

Learn more about Tucows, our businesses, culture and employee benefits on our site here.

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Last updated on Aug 20, 2024