Scrum Master & Technical Program Manager

Who is Taco Bell?

Taco Bell was born and raised in California and has been around since 1962. We went from selling everyone’s favorite Crunchy Tacos on the West Coast to a global brand with 8,200+ restaurants, 350 franchise organizations, that serve 42+ million fans each week around the globe. We’re not only the largest Mexican-inspired quick service brand (QSR) in the world, we’re also part of the biggest restaurant group in the world: Yum! Brands. 

Much of our fan love and authentic connection with our communities are rooted in being rebels with a cause. From ensuring we use high quality, sustainable ingredients to elevating restaurant technology in ways that hasn’t been done before… we will continue to be inclusive, bold, challenge the status quo and push industry boundaries.   

We’re a company that celebrates and advocates for different, has bold self-expression, strives for a better future, and brings the fun while we’re at it. We fuel our culture with real people who bring unique experiences. We inspire and enable our teams and the world to Live Más.

At Taco Bell, we’re Cultural Rebels. Want to join in on the passion-fueled fun? Learn more about the career below. 

About the Job:

The Scrum Master and Technical Program Manager (Customer Data & Analytics & Customer Middleware) coordinates team workflow, monitors velocity, and manages risks for the team. This role includes supporting cross-functional forums and ensuring appropriate visibly to roadblocks. Taco Bell’s Digital innovation teams (squads) will embark on the process of agile testing and learn to quickly capture value from high-impact, high-feasibility efforts, using insights from customer analytics to determine how to create engaging experiences and offers across the customer lifecycle. 

The Scrum Master and Technical Program Manager (Customer Data & Analytics & Customer Middleware) will report to the Director, Digital Commerce Program Management.

The Day-to-Day:

• Maintain a program-level plan/roadmap representing all committed work within the platform portfolio. This plan depicts the sequencing of work across platform teams, aligned to available engineering capacity, to ensure on-time, on budget, at quality delivery
• Drive collaboration processes and tools for effective prioritization and delivery of committed work
• Implement mechanisms for continuous improvement, fostering experimentation and innovation to enhance processes, tools, and delivery methodologies
• Support CDA and Customer Middleware teams by facilitating team meetings to effectively prioritize work. Proactively identify and address risks and issues, implement mitigation strategies, and maintain clear communication with stakeholders regarding delivery plans and potential risks
• Facilitate ongoing intake triage, prioritization, handoffs, and tradeoffs between technical platform teams
• Foster a trusting and safe environment where problems can be raised by being accountable & transparent. If needed, willing to call out possible issues or unknown possible blockers
• Identify opportunities to strengthen the understanding of Agile concepts, principles, and practices
• Collaborate with other Agile practitioners to share best practices, address challenges, and promote a unified approach to Agile implementation across teams

Is This You?

• Bachelor’s degree with 5+ years' experience in technical program management leading multiple agile teams simultaneously using scrum and other agile methodologies 
• Certification in one or more Agile frameworks (e.g., Scrum, SAFe, Lean) is a plus
• Comfort with technical jargon and familiarity with infrastructure, database, digital products & platforms
• Proficient in using Jira Software, Confluence, or Monday.com for managing Agile projects
• Strong project and program management skills
• Excellent communication, capable of conveying information clearly and promptly with technical and non-technical teams
• Fosters collaboration among teams, partners, and stakeholders to ensure the platform's holistic success and has a fail-fast mentality of testing & learning
• Detail-oriented, pushes to understand detail to assess dependencies / risks / blockers

Work-Hard, Play-Hard:

• Hybrid work schedule and year-round flex day Friday
• Onsite childcare through Bright Horizons 
• Onsite dining center and game room (yes, there is a Taco Bell inside the building) 
• Onsite dry cleaning, laundry services, carwash, 
• Onsite gym with fitness classes and personal trainer sessions 
• Up to 4 weeks of vacation per year plus holidays and time off for volunteering 
• Tuition reimbursement and education benefits 
• Generous parental leave for all new parents and adoption assistance program 
• 401(k) with a 6% matching contribution from Yum! Brands with immediate vesting 
• Comprehensive medical & dental including prescription drug benefits and 100% preventive care
• Discounts, free food, swag and… honestly, too many good benefits to name 

Salary Range: ­­$115,100-$163,790 annually + bonus eligibility + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

At Taco Bell, we Live Más and invite you to do the same. Take a seat at our table. Bring your voice. Bring you, just as you are, a Cultural Rebel. We want you to be your best self! 

Taco Bell is proud to be an equal opportunity employer and is committed to equity, inclusion, and belonging for all dimensions of diversity.  We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other protected characteristic.

Taco Bell is committed to working with and providing reasonable accommodation to applicants with disabilities or special needs.  

US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and supplement and the Pay Transparency Policy Statement.

Employment eligibility to work with Taco Bell in the U.S. is required as the company will not pursue visa sponsorship for this position.

California Residents: For more information about the categories of personal information we collect from you and how we use, sell, and share that information, please see our Privacy Notice for California Contractors and Privacy Notice for California Employees.

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Last updated on Aug 16, 2024