Director of Housekeeping

About Sentral

Sentral is a network of communities redefining the way people live. Sentral’s mission is to be the leading residential hospitality operator through superior performance, enhanced experience, and a network of connected communities. We take the convenience, connection, and comfort of home to new heights-we call it Home+. Our one-of-a-kind communities offer unrivaled locations, innovative tech-enabled services, and premium amenities to enhance everyday life. Sentral lets you live life on your own terms in the heart of the world's best cities: Atlanta, Austin, Chicago, Denver, Los Angeles, Miami, Nashville, Oakland, Philadelphia, Pittsburgh, Portland, San Francisco, San Jose, Santa Monica, Scottsdale, and Seattle, with more coming soon.

Our core values reflect our commitment to our employees, as we are service first in our actions, value thinking like an owner, and continuously strive to make one another better. We strongly believe in continuous personal improvement, career growth and diversity in our workforce. With ongoing learning & development offerings, leadership coaching and mentorship programs, we foster an empowered environment rooted in empathy and growth. Our team members are curious explorers who never stop learning and who strive for great outcomes.

Learn more about us at www.Sentral.com.

Position Overview and Responsibilities

At Sentral, we are building a team of people-first focused individuals who thrive on going above and beyond. Ideal candidates will exemplify a can-do attitude, a growth mindset, and an entrepreneurial drive. Successful candidates will be proactive, solution-oriented, and have strong ownership of their work. The Director of Housekeeping leads and manages the third-party housekeeping and laundry relationships to ensure the Sentral cleanliness and service standards are met for every guest and resident. This role is responsible for ensuring the cleanliness and high standards of homesharing, hoteling and residential apartments. This person trains housekeeping teams utilizing the latest technology and ensures impeccable levels of cleanliness and upkeep. This person will help implement inventory, service levels, quality-control audits, cost controls and ensure expenses are carefully managed. 

This is an in-person position located on-site of the property.

What You’ll Do:

• Uphold Sentral’s standards, best practices, policies and procedures, and value of excellence in customer service
• Manage the third-party vendor relationship for laundry and housekeeping; will manage internal Sentral team if there is one
• Ensure housekeeping team is always attentive, friendly, helpful, and courteous to all guests, managers, and fellow co-workers
• Develop service standards and procedures for the community/company, including scorecards and ways to measure quality control and service-level
• Ensure that all Housekeeping associates have been thoroughly trained and are consistently following service standards and procedures
• Administer scorecards and performance evaluations and conduct daily stand-up
• Ensure all Housekeeping associates have been trained to use mobile smartphone applications and all systems needed to complete a job (Breezeway, Entrata, Guesty, Dash, etc.)
• Provide daily cleaning assignments to housekeeping team
• Inspect cleanliness and ensures standards are met, perform quality control inspections of units and building
• Effectively communicate with the Hospitality Experience Manager to update the room status and any delays that will affect guests or residents when necessary
• Assist with laundry coordination, including pick-up/delivery schedule and instruction of housekeeping team as needed
• Maintain, track, and organize housekeeping consumable supplies, cleaning kits, linens, and other inventory, including restocking of soaps, shampoos and various kitchen and apartment items
• Implement and work directly with the General Manager on cost controls and expense management related to housekeeping and inventory
• Determine storage areas for inventory and set-up if not already established
• Work with Hospitality Experience Manager to ensure gifts/amenities for guests and residents are stocked and ready for each check-in
• Work directly with Director of Building Services and/or Director of Property Operations for residential cleans and communication
• Perform difficult staffing duties, including dealing with understaffing, resolving disputes, and assistance in administering disciplinary procedures; maybe through third-party if Sentral does not have internal housekeeping
• Ensure confidentiality and security of guest rooms
• Report maintenance deficiencies and items in need of repair
• Use mobile smartphone/applications/technology to communicate with the team and report progress
• Perform other related duties and assignments as needed and assigned

Skills and Experience

• 3-5 years in a Housekeeping Manager/Supervisor Role (Preferred)
• 3+ years of Hotel Experience (Preferred)
• Thorough knowledge of the Housekeeping field, whether hotel or Airbnb-related
• Proven success in a leadership role - creates strong morale and spirit in their team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team
• Must be detail oriented, adaptable/flexible and thrive in a high-pressure environment
• Willingness to learn and use new technology, specifically mobile applications, to streamline job processes and communicate work progress
• Strong oral and written communication skills
• Highly organized
• Driven to deliver high-end experience for guests and residents
• Demonstrated ability to diffuse and respond to customer concerns to avoid escalation of the problem
• Ability to work flexible schedule, including evenings and weekends

Sentral Benefits

• Healthcare Coverage: We are committed to providing comprehensive healthcare plans (medical, dental, vision, and other benefit options) to our team members and their families.
• Time Off: Sentral fosters a flexible work lifestyle by offering paid time off, paid holidays, & volunteer hours to all full-time team members.
• Matching 401K: To help you reach your savings goals, we offer a 401(k) plan with a match.
• Career Development: We offer extensive learning and development opportunities to support growth.

The following requirements are intended to reflect the expected work environment and physical demands of the role. Candidate must be able to perform the following activities with or without reasonable accommodation to be successful in the role:

• Ascend/descend a ladder to complete various maintenance tasks
• Position self to install equipment in fixed spaces and at awkward angles in a repetitive manner and/or extended periods of time
• Work in a space that includes indoor and outdoor spaces, with and without covering
• Move throughout the property as needed
• Transport boxes and equipment weighing up to 25-30 pounds
• Communicate with other persons in the building
• Observe details in surrounding areas and on a screen

If you require accommodations to the above listed job duties or would like to request accommodations during the interview process, please indicate so on your applications in the "Accommodations" section.

Sentral is dedicated to creating a diverse and inclusive work environment that champions all backgrounds, identities, and voices. We strive to cultivate a space where our team members feel valued, and our residents feel loved. While there is no exact recipe for ensuring our residents feel loved, we believe a key ingredient is seeking and employing individuals that reflect the uniqueness of our residents.

As an Equal Opportunity Employer, we do not discriminate based upon actual or perceived race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.

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Last updated on Jan 17, 2025