<p>David Kennedy Recruitment is working with a leading Outsourcing/BPO consultancy who is seeking to onboard a Portuguese speaking Technical Support Advisor to join their teams in A Coruña.</p><p><br></p><p>Position: Technical Support Advisor <br></p><p>Location: A Coruña, Spain / On-Site but can be remote <br><br>Employment type: Full-time</p><p>Remuneration: Base salary + bonuses.</p><p> </p><p><strong>DUTIES AND RESPONSIBILITIES:</strong><br></p><ul><li>Provide technical support and assistance for a project with a leading software development company.</li><li>Utilize prior experience or skills gained as an IT Technician to troubleshoot and resolve technical issues effectively.</li><li>Collaborate with cross-functional teams to ensure seamless project execution and customer satisfaction.</li><li>Offer guidance and solutions to clients, ensuring timely and accurate resolution of technical challenges.</li><li>Contribute to the continuous improvement of processes and provide valuable insights based on technical expertise.</li></ul><p><strong><br></strong></p><p><strong>REQUIREMENTS: </strong></p><ul><li> Native or fluent in Portugal Portuguese(C1 level), English (B2), with strong proficiency in both written and spoken communication.</li><li>Knowledge of Spanish is a plus.</li><li>Background or experience in IT technologies/products, particularly in Cloud solutions or tools related to Office, Outlook, OneDrive, Exchange, SharePoint, Lync Server, and Microsoft Windows is valuable.</li><li>Ability to manage a wide range of customer interactions with professionalism and empathy.</li><li>Strong critical thinking and problem-solving skills for effective resolution of issues.</li> </ul><p> </p><p><strong>OFFER:</strong><br></p><ul> <li>Relocation support available </li><li>Full-time (39 hours) contract, Monday to Friday, with rotating shifts between 09:00 and 21:00.</li><li>Dynamic and multicultural work environment.</li><li>Strong focus on work-life balance.</li><li>Comprehensive training on the product, advanced technologies, and in-demand skills in the market.</li><li>Office-based position in A Coruña location, or the option to work remotely from anywhere in Spain. </li> <li>Guidance and tools to reach career potential</li> </ul> •
Last updated on Feb 14, 2025