Senior Collections Specialist

Are you a problem solving, collections expert? Are you ready to use your skillset to make critical decisions and let your expertise shine through prompt and efficient handling of incoming and outgoing customer emails and calls related to settling past due balances? If you want to pursue your professional goals as you help grow an innovative real estate tech company, this work is for you. Join us as our newest Senior Collections Specialist and help change the world of real estate, one home at a time.

What you’ll do:

• Understand, review, investigate and reconcile large volumes of moderately difficult and complex accounts. 
• Handle extensive research requirements to support resolution of account discrepancies and customer inquiries. 
• Create and update case actions by logging collection notes and dispositioning results. 
• Ability to think outside the box and make judgment calls within outlined parameters to resolve issues or make recommendations.
• Be able to work independently with minimal supervision.
• You are able to understand the complete collection process flow and be comfortable bringing new ideas for improvement to management. 
• Ability to evaluate and improve efficiencies in workflows without negative impact on other
  departments and/or future business. 
• Utilizing your strong communication skills, you will initiate contact and respond to incoming customer email and telephone inquiries to investigate complaints. 
• Exhibit patience and have a calm, yet firm, demeanor to provide accurate support for validation of the past due balance to successfully collect payment, with the goal of preventing usage of a third party collection service.
• Ensure balances represented in Salesforce are accurate by reconciling accounts that have disputes or inaccuracies.
• Establish and maintain a positive rapport with key internal and external customers.
• Supports policies, procedures and change initiatives as needed by management
• Partner with the Manager on general tasks, assignments, reporting, and special projects.

How we work

• We balance creativity and innovation on a foundation of in-person collaboration. For most roles, our employees work three or more days in our offices, where they have the opportunity to collaborate in-person, adding richness to our culture and knitting us closer together. This will be a hybrid role located at our Scottsdale, AZ office. 

What you’ll bring: 

• Minimum of a High School diploma or equivalent. 
• 3+ years of experience in collections.
• Excellent communication skills, written and oral.
• Excellent time management skills with acute attention to detail. 
• Critical thinker with an ability to independently make decisions and exercise authority within established guidelines and limits. 
• Strong interpersonal skills and willingness to adapt to rapid change. 
• High aptitude and tolerance for engaging with potentially dissatisfied clients.
• High agility and tolerance to shift focus from task to task, or from one sub-segment of clients to another.
• Has a thorough understanding of collections processes and procedures and applies knowledge to resolve assignments.
• Analyze, reconcile, and propose solutions for multiple entities with the ability to concisely communicate the results to co-workers, managers, and external customers, as applicable. 
• Dependable; accountable; exhibits patience; enthusiastic and positive; team player; shares best practices; accept and professionally manage change.
• Possess core values to engage customers with the highest level of respect and integrity 
• Working knowledge in various computer applications (Google Docs, Gmail, Google Calendar, Google Chrome, Google Sheets, etc.).

Last updated on Apr 24, 2024