Title: CRM Manager
Salary: £35k - £50k
We are looking for a CRM Manager to join our growing team.
Reports to the Director of Digital Marketing
We approach all recruitment with an open mind, we are happy to speak to people outside of this salary range and all offers made based on experience.
Purpose of Role
You will be a key member of the team working directly with the Senior Management Team, taking ownership of our Client’s CRM, Custom Retention & Loyalty Activity to support online growth, customer insight, retention and rapid global expansion.
You will design, develop and execute customer retention/CRM/communication strategies, identify/segment users through our data platform/partners and lead the development of CRM/retention channels within your own team.
You will manage relationships with key partner contacts ensuring that strategies are aligned with overarching business objectives.
You will build up the CRM/Loyalty & retention team using your network and industry expertise to attract market-leading talent.
You will be involved in wider business conversations regarding any clients to ensure full visibility on overarching goals.
You will also be required to fully support the infrastructure and growth of our brands, where time allows, which supports the Growth Agency capability and delivery case studies.
eComplete is a multifaceted eCommerce Growth Agency and Private Equity Group; evolved to deliver eCommerce growth on a Global scale. We don't operate as a traditional agency, instead, we utilise our proprietary data platform, industry leading experience, and bespoke global infrastructure, to provide embedded insight and support across all functions. This enables us to deliver faster targeted growth at a reduced risk with improved financials for our eCommerce partners and clients.
At eComplete Group, our focus is creating a culture that actively encourages our employees to voice and implement new initiatives and better ways of working, we respect our employees ideas, creativity and most importantly we value their time.
Our goal is to provide a working environment that protects and respects family life. We achieve this by giving our employees the flexibility to work from any location.
eComplete has every intention of sharing their success with their employees by giving back a percentage of our acquisitions, along with providing an enhanced benefits package.