Do you speak German?
Do you want to work for one of the biggest pharmaceutical companies?
Do you want to work 100% remotely from all over Greece?
Then we want you to work for one of the greatest companies in the pharmaceutical industry!
On behalf of our client we are looking for a talented & communicative Customer Service Agent to join a dynamic and human oriented team, to assist them daily on issues with their medical devices!
Are your ready for your next adventure? If yes, we’d love to hear from you!
For further info, read below!
Duties:
In this German Customer Support role your duties will include:
- Comply with the company’s policies and procedures to meet statutory, quality and business requirements within the overall strategy and objectives
- Responsible for dealing with all customer enquiries ensuring the highest levels of service are provided to Customers
- Answer inbound calls and emails within guidelines/goals established by the client and contact center management
- Complete daily tasks as allocated in an efficient and timely manner
- Maintain accuracy and security of customer information on the database
- Provide friendly and efficient service to the worldwide community
- Be a first point of contact to handle and resolve customer complaints
- Identify and escalate issues appropriately
- Compose thoughtful and accurate messages or customize prepared responses to customer emails.
- Research information and troubleshoot problems using available resources
- Monitor and control numerous concurrent tasks in tandem
- Proactively and independently work to meet targets and goals
Requirements
The role of the German Customer Support Agent requires:
- C1-C2 level in German
- B1-B2 level English skills
- Strong phone contact handling and active listening skills
- Ability to multitask, prioritize and manage time effectively
- Exceptional problem-solving and ability to respond to different types of characters
- Adaptive skills and team spirit
- Previous customer support experience in a relevant role will be considered an advantage
Benefits
You are entitled to obtain if you succeed as a German Customer Service Agent:
- Competitive salary (1200 euros)
- Extra productivity bonuses
- Meal vouchers (100-130 euros/month in supermarket vouchers)
- 100% remote all over Greece!
- All the equipment will be provided and sent to your home
- First class ongoing training and development
- Career development opportunities
- Multicultural and modern working environment
- Sports
And of course… Relocation support package if you want to relocate to Athens!
Only CVS in English will be reviewed.
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Last updated on Feb 16, 2022