Senior Technical Writer

As a Senior Technical Writer, your job is to translate complex information into a language understandable by anyone. You must ensure that everything we deliver can be used by any user, developer, or a business owner. 

Responsibilities:

• Develop a deep understanding of Cashfree products, and target audience. Aim to be the expert in the product area you are handling.

• Collaborate with the product team to identify key content requirements.

• Write and maintain high-quality documentation for technical and non-technical audiences, including concept docs, how-to procedures, integration docs, and API reference documentation.

• Collaborate with the product and development team to create user interface text.

• Create videos to explain concepts and procedures in an easy-to-understand format.

• Create and review product-oriented blog posts.

• Organise existing documents, identify gaps, and suggest improvements.

• Analyse usage patterns of documents and suggest ways on improving them.

• Review and revise content based on internal and external customer feedback.

 

Qualifications Required:

• Bachelor's degree in English, communication, linguistics, or bachelor’s degree in engineering.

• 5 to 8 years of experience as a technical writer.

• Experience working with product and UX Designers and writing user interface text

• Strong technical writing skills.

• Experience managing content projects, including coordinating with cross-functional teams.

• Have prior experience with creating videos.

• Familiar with markup languages such as Markdown and HTML

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Last updated on Sep 19, 2024