About the Role:
-You will be responsible for providing complete technical solutions to the customers for CleverTap product integration with the customer's system.
-Health checks for all existing issues of their quota of customers
-Customer calls in order to understand and solve their problems and use cases-Liaise with internal teams in order to resolve issues or create solutions in order to drive adoption
What will you do :
-Partnering with the Customer Success Team, to own the relationship with customers’ technical team for the assigned accounts.
-Assist with product integration, provide solutions to implement Use Case, ensure performance and data sanity.
-Attend customer queries, inquiries, tickets and resolve them to enable usage of CleverTap product by the client through the complete lifecycle.
-Participate in technical discussions with the customer to identify use cases, technical enhancements in the product and provide actionable inputs to the internal teams (CS, Product, Engineering, etc.)
-Document technical requirements create content, estimate schedules and timelines, goals/metrics, and customer objective key results and outcomes
What are we looking for ?
Must Have:
- 5+ years of experience in Technical Support/Technical Account management/Technical Onboarding role
- Excellent communication (written and verbal skills), able to take complex technical ideas and translate them to non-technical stakeholders to achieve the desired outcome
-Work internally to drive teams in order to create workable solutions for the client
Good to Have:
-Experience in a customer-facing role involving technical problem solving, product implementation, technical support in B2B SaaS, Mobile, API, or Web-based technologies.
-Experience with mobile development - any of the following Android, iOS, React Native-Experience with web development
Measures of Success:
-Time to resolve issues/ requests
-Product adoption - breadth and depth
Why join us?
-Be a part of a global growth stage startup
-Work in a fast-paced, dynamic environment where your contribution matters
-You are passionate about technology and its impact on the high growth mobile technology space
-Innovate at scale, with learning opportunities
What is working at CleverTap like?
-Be a part of a global category creator - hyper growth B2B SaaS startup
-Work in a fast-paced, dynamic environment where your contribution matters
-Work, performance and results are real sources of happiness in addition to the fun of working with and celebrating success with an exceptionally talented team
-Accountability and driving outcomes is the key to success
-Your career here is limited by you and nothing else-Teamwork trumps individual success
-You are passionate about experience technology and its impact on enabling growth
-Innovate at scale, with learning opportunities and having fun along the way!
About CleverTap:
CleverTap is the leading all-in-one customer engagement platform that helps brands unlock limitless customer lifetime value. CleverTap is trusted by over 2000 brands like Domino’s, Levis, Jio, Papa John’s, Zomato, Kotak Bank, Jio, Air Asia, Carousell, TD Bank, and Tesco to help build personalized experiences for all their customers. The platform is powered by TesseractDB™ – the world’s first purpose-built database for customer engagement, offering speed and cost efficiency at scale.
Backed by top-tier investors such as Accel, Peak XV Partners, Tiger Global, CDPQ and 360 One, the company is headquartered in San Francisco, with presence across Seattle, London, São Paulo, Bogota, Mexico, Amsterdam, Sofia, Dubai, Mumbai, Bangalore, Singapore, Vietnam, and Jakarta.
If you think you’d be a good fit for this role, we’d love for you to apply!