Expert Consumer Products - JazzCash

Grade Level: 2

Location: Islamabad

Last Date to Apply: 29 Aug 2024

What is Expert Consumer Product- Loads & Bundles?

Expert- Consumer Products is responsible for providing strategic support to the Head of Consumer Products in Loads and Bundles Domain where the candidate will be responsible for maintaining recharge and packages for Jazz and other mobile operators. Analyzing market trends & conducting marketing research in local and global markets to identify emerging trends which can support in enhancing portfolio.  Close coordination with Jazz and Other operator Segments/Products team for new bundles addition, price up and offer revision. In addition, they will also look after Consumer Accounts and building value across all levels.  The role reports directly to the Head of Consumer Products in Digital Financial Services

What does Expert Consumer Product- Loads & Bundles?

• Strategy planning, implementation, monitoring, feedback, and research of new and existing projects/initiatives/KPIs related to Loads and Bundles.
• A strong understanding of product development of GSM bundles along with expertise in consumer segments along with expertise in App and USSD flow
• Strategic alliance with Product Development and Segments team in all operators.
• Innovative and attractive campaigns around customers subscribing for loads and bundles
• Engage with on ground customers for their feedback and create value from the feedback
• Enhance user experience by collaborating with relevant teams for customer complaints to identify product improvement areas.
• Will be responsible for making new reports and ensuring accurate reporting across all dashboards.
• Foresee challenges and their impacts on product and suggest ideas to overcome those
• Look after operational tasks and identifying any process automation to replace manual interventions
• Efficiently support in running ad-hoc analysis as and when needed to support Management in decision-making
• Point of Contact for all customer account levels and ensuring value addition across all levels.
• Innovative mind that can take ownership of Next Gen Account and devise actionable plan around it
• Incentive plans for the customers to ensure customer stickiness and cross product selling.

Jazz is an equal opportunity employer. We celebrate, support, and thrive on diversity and are committed to creating an inclusive environment for all employees.

Requirements

What are we looking for and what does it require to be an Expert Consumer Product- Loads & Bundles?

·        4-6 years’ work experience in the field of GSM Product Development and Segments

• Bachelor’s in Management Sciences or Business studies. Masters would be a plus
• Strong knowledge of DFS Business and products being offered by the fintech players locally and globally
• Numbers & Data analysis should excite you. Using data to build models that can elevate the product.
• Digital and growth mindset, which is the key requirement for this role
• Creative analytical person who goes beyond the obvious to find unconventional ways of
• enabling business
• Advanced Microsoft Excel & PowerPoint skills.
• Being a Team player is the key. Engage with stakeholders to ensure product growth
• Very Strong understanding of regulations related to GSM and DFS

Benefits

Why Join Jazz?

As one of the leading employers in the country, Jazz epitomizes the philosophy that each Jazz employee is passionately living a better every day inspired and enabled by visionary leadership, a unique professional culture, a flourishing lifestyle, and continuous learning and development.

Our core values include qualities essential for a positive organizational culture - truthfully guiding entrepreneurial and innovative mindsets, harnessing professional and interpersonal collaboration, and fostering across-the-board customer-obsession.

As one of the largest private sector organizations in Pakistan, our objective is to continue to change the lives of our 70 million customers for the better. This is an opportunity for someone who wants to be part of something transformative, someone who can play a critical role in driving our success. Together, we can empower millions more with the tools necessary to progress in an increasingly digital economy.

Last updated on Aug 22, 2024