Account Service Agent

As an Account Services Agent, you are integral to our customer account management and order processing. You update client records in our system and efficiently process orders and requests. Your effective collaboration with colleagues, along with your proactive and supportive approach, helps maintain a high level of customer satisfaction and contributes to the overall success of our team.

Responsibilities:

• Create and update customer account records.
• Process customer orders and sales contracts.
• Respond to emails and phone calls to support colleagues.
• Work with colleagues and across departments to support and resolve inquiries, executing tasks as needed.
• Provide general administrative support as needed.
• Assist with and perform other related tasks, duties, and projects as required.

Required Qualifications:

• High School diploma or equivalent required.
• Intermediate to advanced computer skills, including proficiency in MS Office (Word, Excel, Outlook).
• Experience in sales or sales support, with a focus on processing purchase orders and contracts preferred.
• Proven ability to cultivate strong relationships through effective cross-departmental collaboration and communication.
• Excellent organizational skills with the ability to prioritize tasks and meet deadlines effectively.
• Strong written and verbal communication skills, including the ability to articulate complex information clearly and concisely.
• Fast and accurate typing skills.
• Self-starter with the ability to work independently and as part of a team.
• Exceptional multitasking abilities, capable of managing multiple priorities simultaneously.
• Ability to pass a criminal record check required.
• Hybrid work schedule three days in office, two days remote

Preferred Qualifications:

• Experience with Microsoft Dynamics 365 a plus
• Strong organizational and communications skills (written and verbal)
• Strong typing skills
• Self starter who can work independently
• Ability to prioritize departmental functions to meet due dates and deadlines

PHYSICAL DEMANDS:
 In general, the following physical demands are representative of those that must be met by an employee to successfully perform the essential functions of the job:

• Must be able to effectively communicate, (i.e., see, hear, speak, and write clearly), in English, in order to communicate with colleagues and/or customers;
• Manual dexterity required for all day computer work, occasional reaching, lifting of light office objects, and operating office equipment.
• Ability to focus, at a computer, for extended periods of time.
• Hybrid work schedule three days in office, two days remote 9:00am - 5:30pm CST

WORKING CONDITIONS: 
In general, the following conditions of the work environment are representative of those that an employee encounters while performing the essential functions of this job:

• The office is clean, orderly, properly lighted, and ventilated. Noise levels are considered low to moderate.

Pay: $21ph - $23ph DOE 

BENEFITS:
Colleagues and their families are covered by medical, dental, vision, company provided basic life insurance and AD&D and short-term disability, telemedicine & virtual counseling.  Voluntary insurances offered include life insurance and AD&D, short-term disability (buy-up option), long-term disability, accident, critical illness, and hospital indemnity insurance, and HSA & FSA accounts. Colleagues may also enroll in the company’s 401(k) plan.  Colleagues will also receive PTO (paid time off), sick leave, and 7 paid holidays.

Company Info:

Paladin Technologies is a premier North American complex systems integrator for building technology solutions, including IP security, alarms & monitoring, audio visual, low-voltage infrastructure, and networking. As a leader in the design, deployment, optimization, management, and maintenance of communication and digital networks, Paladin can meet the needs of clients on a national scale, while providing local support. Our team is the best in the industry, with manufacturer trained technicians, PMP-certified project managers, CTS- and RCDD-certified design engineers, coordinators, and administrative resources.

Paladin has offices coast to coast across the United Stated and Canada, and nearly 1,600 talented and committed professionals dedicated to custom-crafting and installing technology solutions for clients requiring Integrated Security, Network Infrastructure, Audio Visual, Fiber Optics/OSP, Structured Cabling, and more. We are always at the forefront of the changing technology landscape, and through continued training, complex client projects, and company support, we provide our colleagues with exciting challenges and a rewarding career as Paladin continues to grow.

This company considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. If you need accommodation for any part of the application process, please send an email or call 858-668-1705 to speak with Human Resources and let us know the nature of your request.

We thank you for your application, however only those selected for an interview will be contacted.

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Last updated on Oct 17, 2024