Associate Client Care Advisor

Education and Education

• Bachelor’s degreeor equivalent work experience in customer service
• Some previous experience in a customer service environment or Fresher.
• Healthcare industry experience (medical billing, clinical workflow, etc.) is preferred.
• Excellent English proficiency in verbal and written communications
• Accent neutral

Skills, Knowledge, and Abilities

• Strong verbal and written communication skills, problem solving/analytical and trouble-shooting skills.
• Excellent customer service skills.
• Must be able to organize and manage workload efficiently and prioritize projects and cases with minimal supervision.

Technology Requirements

• 100 Mbps internet service if working from home

Work Environment/Physical Demands

• While at work, this position is primarily a sedentary job and requires that the associate can work in an environment where they will consistently be seated for the majority of the work day
• This role requires that one can sit and regularly type on a key board the majority of their work day
• This position requires the ability to observe a computer screen for long periods of time to observe their own and others’ work, as well as, in-coming and out-going communications via the computer and/ or mobile devices
• The role necessitates the ability to listen and speak clearly to customers and other associates
• The work environment is an open room with other associates and noise from others will be part of the regular work day

At Greenway, we strive to imagine, empower, engage, and inspire. Join us!

To learn more about Greenway, take a video tour of our office, and meet our employees, visit us at www.GreenwayHealth.com/careers.

Disclaimer: This Job Summary indicates the general nature and level of work expected of the incumbent(s). It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent(s) may be asked to perform other duties as requested. Greenway Health, LLC is an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, age, gender, national origin, sexual orientation, disability, or veteran status.