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S

Senior Operations Executive (Supporting New Zealand Market)

shopback-2 · 30+ days ago

Ho Chi Minh, Vietnam

Negotiable

Full-time

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Our Journey

ShopBack was born one night in 2014 when co-founders Henry and Joel were toying around (with entrepreneurial ideas) in Henry's car, sparking the concept of earning Cashback while shopping online. The ShopBack Group has now grown to become the leading shopping, rewards, and payments platform in Asia-Pacific, with 45 million shoppers across 12 markets and more than half a million transactions powered for 20,000 partners daily. Fresh off its debut in the European market, ShopBack is seeking thrill-seekers to join the journey of building The World's Most Rewarding Way to Shop. Get ready for the ride of a lifetime: a blend of startup spirit woven into a solid business foundation.

Your Adventure Ahead

Management:
Collaborate with the Country Manager to identify areas of improvement within Integration and Operations, as well as across the wider teams.
Define, maintain, and review market KPIs, providing constructive feedback to team members and stakeholders.
Inspire and guide the team in setting and achieving ambitious goals.
Document key tasks, processes, and SLAs, ensuring they are regularly updated and followed.
Ensure that SLAs are implemented and adhered to by the Operational function teams and key stakeholders.
Operational Responsibilities:
Oversee and manage all integrations and sales operations to ensure seamless operations and compliance with standards.
Support the onboarding process for new merchants by coordinating with regional integration teams, conducting setup tests, and ensuring successful execution.
Build and maintain relationships with networks and top merchants, ensuring our interests are well-represented and that we stay up-to-date with the latest tracking and integration technologies.
Ensure operational excellence by conducting test runs and continuously improving integration and sales operations processes.
Collaborate with Operations, Customer Service, the Center of Excellence, and Business Development teams to streamline processes and enhance the user experience.
Lead the implementation of new initiatives to improve tracking reliability and operational efficiency.
Identify opportunities for improvements within Integration and sales operations by working closely with the regional operations team.
Resolve merchant-related issues, such as untracked orders and incorrect setups, working closely with the Customer Service team, and implement proactive measures to prevent recurrence.

Essentials to Succeed

Technical Expertise: Strong technical background with an understanding of tracking technologies. Experience in affiliate marketing and e-commerce is a plus.
Communication Skills: Excellent verbal and written communication skills, with the ability to coordinate effectively with both internal teams and external partners.
Attention to Detail: Strong attention to detail, ensuring accuracy and efficiency in all tasks.
Collaboration: Demonstrated ability to work collaboratively across various departments and with external partners on large-scale projects.
Analytical Skills: Strong analytical skills to ensure data accuracy and process optimization.
Experience: 1-2 years of experience in managing business-critical operations, including target setting, performance review, and coaching.
Process Management: Proven experience in designing, deploying, and maintaining complex business processes.
Ownership & Accountability: Ability to autonomously manage functional areas while ensuring the interests of customers, merchants, and the company are upheld.
Project Management: Experience driving project roadmaps in collaboration with Product, Business Development, and Engineering teams.
Technical Proficiency: Advanced proficiency in Microsoft Excel and Google Sheets.
Problem-Solving: Highly motivated, solution-oriented mindset capable of addressing issues in a fast-paced startup environment.
Able to work 7am - 4pm/8am - 5pm

ShopBackers' DNA

Grit - We tackle all challenges head-on, working together to solve problems and achieve success.

Hunger - We value hard work, and having relentless drive.

Speed - We move fast and have a bias for action, all to deliver maximum impact.

Impact - We focus on results, always aiming for the best possible outcomes and timelines.

Growth - We embrace a growth mindset, constantly striving to learn, improve, and excel in our roles.

Exclusively for ShopBackers

Career progression paths and opportunities to take on greater challenges that help you realise your ambitions.

Be part of a winning team on a journey to global scale.

Competitive compensation based on your performance.

Candid, open, and collaborative culture where feedback is valued, for everyone to grow and improve every day.

Work-From-Anywhere benefit to enable you to thrive personally and professionally.

Flow Day Thursday (1-day a week, optional to work from home or office)

•

Last updated on Oct 2, 2024

About the company

S

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