Sr. Engineering Manager, Integrations

About the team

Dialpad’s Integrations team plays an essential role in developing a robust layer of integrations that seamlessly connect Dialpad's products with external services, including CRMs, ticketing systems and workforce management platforms. Our end-to-end products deliver intelligent workflow integrations with over 70 business applications such as Salesforce, Slack, ServiceNow, Okta, and more. Our teams are highly collaborative and comprise cross-disciplinary professionals, including Product Managers, Designers, QA specialists, as well as Engineers specializing in Full-Stack Engineering, Data Engineering, Data Science, and Telephony.

Your role

As a Senior Engineering Manager of the Integrations team, you will lead a team of 4+ mid-senior full stack engineers based in Buenos Aires, Argentina. Your role will involve closely collaborating with other engineering managers & teams also focusing on integrations to achieve alignment & efficiency whilst delivering multiple simultaneous projects with cross-functional stakeholders. Although this is primarily a leadership position, given the current small team size some technical IC tasks may also be performed. This team is expected to grow in both size, scope & impact with strong potential for additional career opportunities & responsibilities.

This position reports to our Senior Engineering Manager who is based in Canada. Candidates are expected to be flexible with their working hours, ensuring overlap with IST and PST timezones for team meetings, discussions & escalations.

What you’ll do

• You’ll have direct reports ranging from mid-level to highly experienced engineers, and will support their performance and career growth through regular one-on-ones, performance reviews, coaching, and mentoring.
• Help to define a 1-3 year roadmap & vision for the integrations team.
• Consistently work with your direct reports to support their career growth.
• Assist in evaluating technical design & architecture documents and proposals on an ongoing basis, in anticipation of increased scale and ever-evolving technology to meet the demands of rapidly growing business needs.
• Work with geographically distributed peers including engineering managers, technical leaders, product managers, designers, support engineers and other stakeholders in order to align on engineering-wide priorities.
• Own large projects end-to-end including requirements gathering, planning, resource allocation, and sometimes execution.
• Drive effective engineering processes and policies.
• Scale the team by recruiting candidates from diverse backgrounds.
• Get hands on when necessary and assist with technical implementations.

What you'll bring

• 3+ years experience leading a high-performing team of engineers, including managing and shipping cross-functional or multi-team projects.
• 10+ years professional experience as an engineer or engineering leader.
• Experience with the development of integrations & APIs.
• Hiring & interviewing skills.
• Onboarding & mentorship experience.

Dialpad benefits and perks

Professional development

Dialpad offers reimbursement for expenses related to professional development, up to an annual limit per calendar year.

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Last updated on Aug 16, 2024