Job Title: Assistant Senior Care Manager
Location: Toronto, Ontario, Canada
Company: RT Medical
About Us: RT Medical is a patient-focused healthcare company specializing in multi-disciplinary primary care clinics, home care, self-testing products, virtual care and Allied Health services.
With a fun, friendly and results-driven culture, working with RT Medical is an opportunity to be rewarded for your contributions to a growing startup, while helping Canadians through a patient-centered care approach.
Reports To: Senior Care Manager
Role Description: The Assistant Senior Care Manager will work closely with the Senior Care Manager and Management Team to play a crucial role in overseeing this segment of our business. The responsibilities of this role will evolve over time as the business grows. This is a hybrid role, working both in the clinic and at home.
The role will be very hands-on, with tasks including:
- Implementing Standard Operating Procedures and the Operations Manual.
- Helping to oversee our quality assurance program to ensure customer satisfaction, identify staff improvement opportunities, and maintain the highest quality service.
- Assisting with the scheduling and operations platform.
- Assisting with the hiring and training of personal support workers (PSWs) and nurses.
- Occasionally answering phone calls, emails, and web forms as the first point of contact in the sales process with prospective clients.
- Updating customer profiles in the database.
As the client base grows, the Assistant Senior Care Manager's role will grow to include responsibilities such as:
- Supporting the Senior Care Manager in leading a team of PSWs and nurses to provide high-quality personal care in patients' homes and Long-Term Care facilities.
- Assisting in creating personalized care plans for patients, collaborating with their families and support circles, which involves travelling to patients' homes and conducting virtual meetings.
- Supporting staff management, including performance appraisals and disciplinary plans.
- Ensuring patient/client concerns are addressed promptly.
- Coordinating with Customer Service (CS) to ensure clients receive appropriate responses.
- Shadowing in-home staff to perform quality checks and ensure high standards of care.
Qualifications:
- Background in nursing or a related field a requirement.
- Relevant healthcare or administrative qualifications.
- Specific experience in the senior care sector is considered an asset.
- Exceptional English verbal and written communication skills.
- Ability to work independently and as part of a team.
- Strong organizational skills and attention to detail.
- Valid driver’s license and access to a reliable vehicle is required.
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Last updated on Aug 9, 2024